Customer Service Manager

Colossyan; Kenosha (WI); On-site; USD 16,531 - 17,908; Part time

Job summary

Colossyan is seeking a part-time Customer Service Manager for a campus store at Gateway Technical College in Kenosha, WI. The role up to 20 hours per week offers $12.00 per hour, with on-site duties including cash register operation, merchandising, and stock control.

You will lead customer interactions, support team members, assist with inventory, and ensure daily presentation and organization of merchandise, while receiving on-the-job training and a supportive work environment.

Qualifications

• Experience in retail or cashier role.
• Friendly, reliable and customer-focused.
• Comfortable handling transactions and basic stockroom tasks.
• Strong attention to detail in cash handling and record-keeping.
• High school diploma or equivalent.

Responsibilities

• Assist customers in-store and over the phone with professionalism and a positive attitude.
• Operate the case register accurately in line with store policies and procedures.
• Maintain clean and organized displays, ensuring shelves are stocked and well presented.
• Check in, price and display supplies and general merchandise.
• Participate in inventory counts and help track stock levels.
• Record price changes and promotions accurately.
• Notify appropriate staff about out-of-stock or defective items.
• Follow up with customers regarding special orders and notify them of any issues or arrivals.
• Report marketing trends and customer feedback to supervisor.
• Complete any additional duties as assigned.

Skills

Retail experience

Customer focus

Cash handling

Attention to detail

Education

High school diploma or equivalent

Tools

Cash register

Job description

Position Title: Customer Service Manager

Reports to: Store Manager

Location: Gateway Technical College, 3520 30th Avenue, Kenosha, Wisconsin 53144

Contract type: Part-Time, Permanent

Working hours: 20 hours per week or less

Pay Rate: $12.00 per hour

Position Overview

The Customer Service Manager is responsible for delivering friendly, helpful customer service and ensuring the efficient operations of the Campus Store. The role involves operating and overseeing cash register activities, supporting team members, assisting with inventory maintenance, and ensuring the daily presentation and organization of merchandise. This position offers on-the-job training and a supportive team environment.

What you will be doing:

• Assisting customers in-store and over the phone with professionalism and a positive attitude
• Operate the case register accurately in line with store policies and procedures
• Maintain clean and organized displays, ensuring shelves are stocked and well presented
• Check in, price and display supplies and general merchandise
• Participate in inventory counts and help track stock levels
• Record price changes and promotions accurately
• Notify appropriate staff about out-of-stock or defective items
• Follow up with customers regarding special orders and notify them of any issues or arrivals
• Report marketing trends and customer feedback to supervisor
• Complete any additional duties as assigned

What we are looking for:

• Experience working in a retail or cashier role
• Friendly, reliable and customer focused
• Comfortable handling transactions and basic stockroom tasks
• Strong attention to detail in cash handling and record-keeping
• High school diploma or equivalent