Customer Service Manager

Meijer, Inc.; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Paid parental leave

Team member discount

Development programs for advancement

Job summary

Meijer Cascade - Grand Rapids, MI is hiring for a Customer Service Manager (Area Leader) who will oversee team member engagement, onboarding, coaching and development across the span of care. The role manages staffing, budgets, and performance, driving safety and process improvements to maximize sales and productivity.

The position requires bachelor’s degree or equivalent experience, and 4+ years in retail/grocery or customer service with strong leadership, communication, and financial analysis

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.
• Strong communication, financial analysis, and leadership skills.
• Understanding of store operations and merchandising practices.

Responsibilities

• Engages with team members to ensure onboarding, training and coaching for success.
• Identifies talent and engages in career discussions to support staffing and leadership pipelines.
• Performs candid discussions to uphold Meijer standards and growth within the organization.
• Oversees area operations and financials, ensuring services and products drive sales and productivity.
• Drives safety, compliance and overall condition management; follows store procedures.
• Directs Team Leaders and Leads with daily assignments and training needs.

Skills

Leadership experience

Financial analysis

Communication skills

Safety compliance

Strategic thinking

Education

Bachelor’s degree or equivalent experience

Job description

Customer Service Manager# Careers## Customer Service ManagerApply: On-Site: Cascade - Grand Rapids, MI: Full time: Posted Today: R000716744As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! **Meijer Rewards*** Weekly pay* Scheduling flexibility* Paid parental leave* Paid education assistance* Team member discount* Development programs for advancement and career growthPlease review the job profile below and apply today!The Area Leader is responsible for overall team member engagement for those in span of care. The leader will be responsible for driving recognition, feedback and coaching, performance management, training and development, and succession planning. The Area Leader will direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution). The Area Leader will work to identify and implement process improvements as well as serve as a steward of the Meijer culture.**What You’ll be Doing:*** Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do.* Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles.* Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization.* Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L.* Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store.* Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs.* This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.**What You Bring with You (Qualifications):*** Bachelor’s degree or equivalent experience.* Minimum 4+ years of retail/grocery or customer service experience.* Progressive leadership experience preferred.* A passion to provide industry leading service.* Demonstrated ability to communicate with team members in a way that provides clear and precise direction.* Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.* Demonstrated ability to lead an organization that practices working safely at all times.* Demonstrates proactive/creative thinking and applies it to the business.* A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share.* A strong business acumen.* An innovative attitude to help Meijer set the industry standard.* A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.