Customer Service Department Manager

Meijer Inc.; Cleveland (OH); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Education assistance

Team member discount

Development programs

Job summary

Meijer Inc. in Cleveland, OH is seeking an Area Leader for the Customer Service Department. This on-site role leads Leads and Team Leaders, drives engagement, coaching, and development, and is accountable for area operations and financial results.

You will oversee onboarding, training, staffing plans, safety compliance, and process improvements to deliver excellent service and store performance. A bachelor’s degree and 4+ years retail or customer service leadership are required.

Qualifications

• Bachelor’s degree or equivalent experience.
• 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.
• Strong business acumen and data-driven decision making.
• Commitment to fostering an inclusive environment where all team members and vendors feel valued.

Responsibilities

• Engages with team members to onboard, train and coach for success.
• Identify talent and plan staffing to support leadership roles.
• Foster candid discussions to uphold Meijer standards and growth.
• Oversee area operations and financial results, including budget items.
• Drive safety, compliance, and store condition management.
• Lead Leads and Team Leaders and assign daily work.

Skills

Communication

Leadership

Financial analysis

Customer service

Education

Bachelor’s degree or equivalent experience

Job description

## Customer Service Department ManagerApply: On-Site: Seven Hills/Cleveland, OH: Full time: Posted Today: R000705149As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! **Meijer Rewards*** Weekly pay* Scheduling flexibility* Paid parental leave* Paid education assistance* Team member discount* Development programs for advancement and career growthPlease review the job profile below and apply today!The Area Leader is responsible for overall team member engagement for those in span of care. The leader will be responsible for driving recognition, feedback and coaching, performance management, training and development, and succession planning. The Area Leader will direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution). The Area Leader will work to identify and implement process improvements as well as serve as a steward of the Meijer culture.**What You’ll be Doing:*** Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do.* Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles.* Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization.* Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L.* Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store.* Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs.* This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.**What You Bring with You (Qualifications):*** Bachelor’s degree or equivalent experience.* Minimum 4+ years of retail/grocery or customer service experience.* Progressive leadership experience preferred.* A passion to provide industry leading service.* Demonstrated ability to communicate with team members in a way that provides clear and precise direction.* Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.* Demonstrated ability to lead an organization that practices working safely at all times.* Demonstrates proactive/creative thinking and applies it to the business.* A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share.* A strong business acumen.* An innovative attitude to help Meijer set the industry standard.* A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.