Customer Service Manager

Oldcastle BuildingEnvelope; Denver (CO); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Benefits

PTO & holidays

Raises & bonuses

Training opportunities

Job summary

Oldcastle BuildingEnvelope is seeking a Customer Service Manager to lead our customer support team in Denver, driving exceptional service in a fast-paced market. You will develop bilingual service strategies, manage daily operations, and resolve escalated issues to sustain high satisfaction and growth.

The role requires 5+ years in customer service with 3+ years in leadership, strong CRM skills, and the ability to influence across all levels.

Qualifications

• 5+ years of experience in customer service, with 3+ years in a leadership role.
• Proficiency in CRM platforms and support software.
• Ability to win respect and influence at all levels of the organization and stakeholders.
• Bilingual (English/Spanish) proficiency strongly preferred.
• Strong analytical, data-driven decision-making skills; familiarity with KPI dashboards & performance analytics.

Responsibilities

• Lead the customer support team to deliver exceptional service and customer satisfaction in a fast-paced, high-volume market.
• Develop service strategies suited to a bilingual customer base and drive continuous improvement.
• Manage daily operations and resolve escalated issues to maintain high performance.
• Collaborate with internal teams and stakeholders to align goals and improve processes.

Skills

Customer service leadership

CRM platforms

Stakeholder influence

Bilingual English/Spanish

Data-driven decisions

Job description

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You’ll Get to Do

The Customer Service Manager leads the customer support team to deliver exceptional service and ensure customer satisfaction across a fast-paced, high-volume market. This role involves developing service strategies suited to a bilingual, high-growth customer base, managing daily operations, resolving escalated issues and driving continuous improvement.

This role is perfect for an individual with leadership and team development abilities, detail-oriented with excellent communication skills and comfortable navigating the pace of Denver's construction and glazing industry. A vital member of the OBE team, this is an opportunity to build a career with an industry leader in a top-tier growth market.

What We Are Looking For

We know great candidates come from all kinds of backgrounds. If you don’t check every box below, we’d still love to hear from you.

• 5+ years of experience in customer service, with 3+ years in a leadership role
• Proficiency in CRM platforms and support software
• Ability to win respect and influence at all levels of the organization and stakeholders
• Bilingual (English/Spanish) proficiency strongly preferred
• Strong analytical, data-driven decision-making skills; familiarity with KPI dashboards & performance analytics

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

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