Customer Service Manager

Staff Financial Group; Dalton (GA); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Discretionary bonus

Job summary

A manufacturing leader is looking for an experienced Customer Service Manager to oversee the customer service team in Dalton, GA. The ideal candidate will have a strong background in manufacturing, excellent leadership skills, and a proven track record in customer service management. This full-time role emphasizes team collaboration and improving processes to enhance customer satisfaction, along with a competitive salary and benefits package.

Qualifications

• 5+ years of experience in customer service management, preferably in manufacturing.
• Strong leadership skills and the ability to motivate a team.
• Proficient in customer service software and CRM systems.

Responsibilities

• Supervise and mentor customer service representatives.
• Develop and implement customer service policies.
• Collaborate with production and logistics teams.

Skills

Leadership

Communication

Customer Service Software

CRM Systems

Education

Bachelor’s degree in Business Administration or Communications

Job description

Customer Service Manager

Who

An experienced Customer Service Manager with a background in manufacturing, ideally in the flooring industry or a related field. The ideal candidate will have strong leadership skills, the ability to manage and motivate a customer service team, and a proven track record in implementing effective customer service processes. This individual should be proactive, customer-focused, and adept at problem‑solving to ensure high levels of customer satisfaction.

What

The Customer Service Manager will be responsible for overseeing the customer service department, managing team performance, and ensuring all customer interactions reflect the company's standards for quality and responsiveness. Key duties include coordinating with production and logistics teams to manage order fulfillment, implementing customer service training programs, and developing strategies to improve the customer experience.

When

This is a full-time position available immediately.

Where

Located in Dalton, GA area, with potential opportunities for hybrid work depending on company policy.

Why

As a leader in flooring manufacturing, this company values customer satisfaction and efficient service as a cornerstone of its business success. The Customer Service Manager will play a crucial role in maintaining and enhancing customer relationships, driving process improvements, and supporting overall growth objectives.

Office Environment

The role is based in a dynamic and collaborative environment within a strong stable manufacturing company that emphasizes teamwork, quality, and continuous improvement.

Salary

$70,000 - $75,000, plus discretionary bonus; includes medical, dental, and vision insurance (MDV), and a 401(k) plan.

Position Overview

The Customer Service Manager will lead and support the customer service team, ensuring seamless communication and coordination to meet customer needs. This role involves both strategic planning and hands‑on management to deliver timely and effective service.

Key Responsibilities

• Supervise and mentor a team of customer service representatives.
• Develop and implement customer service policies and procedures to improve efficiency and quality.
• Collaborate with production, logistics, and sales teams to ensure orders are accurately processed and delivered.
• Analyze customer service metrics and prepare reports to evaluate team performance.
• Resolve escalated customer issues promptly and professionally.

Qualifications

• Bachelor’s degree in Business Administration, Communications, or a related field (preferred).
• 5+ years of experience in customer service management, with a background in manufacturing (flooring industry experience a plus).
• Excellent leadership and communication skills.
• Proficiency in customer service software and CRM systems.

If you’re interested in learning more about this opportunity or would like to discuss your qualifications, please apply now.

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