Customer Service Manager

Raymour & Flanigan Furniture and Mattresses; Brookfield (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a skilled retail leader to manage and develop a customer care team. The role focuses on delivering superior service, coaching staff, and ensuring payroll and performance data are accurately maintained.

You will collaborate with sales and operations to elevate the customer shopping experience, while balancing priorities in a fast-paced environment. Availability for nights, weekends, and holidays is required.

Qualifications

• Minimum three years' management experience in a customer service or retail environment.
• Proficient in PC-based applications.
• Leadership skills required.
• Bachelor's degree preferred.
• Flexibility to work a retail schedule including nights, weekends, holidays, and special events.

Responsibilities

• Provide superior customer service in every situation and advocate for customer opportunities.
• Lead, build and develop a team for modeling service excellence.
• Maintain associate payroll, benefit and performance information.
• Hire, coach, mentor and develop associates.
• Partner with sales and operations to enhance the customer shopping experience.
• Display initiative in an entrepreneurial culture.
• Communicate professionally, both verbally and in writing.
• Multi-task within a fast-paced service environment.
• Manage daily sales, delivery and inventory reports, cash deposits, and payroll reconciliations.
• Provide responsive communication to Director of Customer Care, associates and customers.
• Proactively resolve escalated customer issues.
• Identify opportunities for continuous improvement.
• Balance multiple priorities and remain composed under pressure.

Skills

Leadership

Management

Customer service

Communication

Education

Bachelor's degree preferred

Job description

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

Expectations

• Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request.
• Successfully lead, build and develop a team for modeling service excellence
• Maintain associate payroll, benefit and performance information
• Hire, coach, mentor and develop associates
• Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized.
• Display initiative to succeed in an entrepreneurial culture.
• Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills.
• Multi- task within a fast paced service environment.
• Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations.
• Provide responsive communication of information to Director of Customer Care, associates and customers.
• Proactively resolve escalated customer issues.
• Able to identify opportunities and find solutions for continuous improvement
• Problem-solve, organize and balance multiple priorities within a fast-paced environment.
• Maintain composure when handling unexpected challenges and competing demands.
• Perform additional functions that may be assigned at the discretion of management.

Qualifications

• Minimum three years' management experience in a customer service or retail environment.
• Proficient in PC-based applications.
• Leadership skills required.
• Bachelor's degree preferred.
• Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.