Customer Service Manager

International Paper; Beech Grove (IN); On-site; USD 86,000 - 116,000; Full time

Job summary

Join a forward-thinking company as a Project Management Team Lead, where you will lead a dedicated team to facilitate customer orders for retail displays and specialty packaging. This role combines leadership with hands-on project management, ensuring that client needs are met through effective communication and coordination with various stakeholders. With a focus on safety and productivity, you will play a crucial role in enhancing customer satisfaction and driving operational excellence. Embrace this opportunity to make a significant impact in a dynamic and supportive environment that values your contributions and promotes growth.

Benefits

Medical Insurance

Dental Insurance

401(k) Plan

Paid Time Off

Tuition Reimbursement

Short-term Disability

Long-term Disability

Flexible Spending Accounts

Qualifications

• 5+ years in retail customer service or B2B inside sales management.
• Experience with corrugated packaging production operations.

Responsibilities

• Lead project management team ensuring safety and productivity.
• Coordinate execution of customer orders and manage client relationships.

Skills

Project Management

Customer Service

Communication Skills

Problem-Solving

Analytical Skills

Team Leadership

Flexibility

Education

Bachelor's Degree in relevant field

Tools

Microsoft Office Suite

Financial Software

Job description

What if you were given the opportunity and responsibility to make a difference? At International Paper, you control your destiny. We offer challenging assignments and total rewards in countries around the world. When we say infinite possibilities, we mean it. Apply now and join a community that improves people’s lives, the planet and our company’s performance by transforming renewable resources into products people depend on every day.

Position Title: Project Management Team Lead

Pay Rate: $86,800 - $115,700

Multiple factors, including individual experience, skills, and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan.

Category/Shift: Salaried Full-Time

Physical Location: Indianapolis, IN

The Job You Will Perform:

SUMMARY: The Indy Retail Display Project Management Team Lead is responsible for leading a team of project coordinators and customer account coordinators whose mission is to facilitate the execution of customer orders for point-of-purchase displays and specialty packaging for the retail environment. The Project Manager Team Lead provides training and guidance regarding sourcing, estimating, order entry, and execution of orders and technical support to the sales and design departments and coordination with facilities within our Retail Display business as well as to IP clients, contractors, alliance partners, vendors, and suppliers. This is an experienced “player-coach” role that reports to the Complex Project Management Team Lead.

KEY ACCOUNTABILITIES:

• Lead the Project Management Department with primary responsibility for the safety and productivity of a team of professionals who are the center of all Retail processes.
• Plan the necessary details to execute client orders and ensure that all departments, vendors, and suppliers act in concert to execute customer orders according to the client’s schedule.
• Assist the facility in achieving client needs and serve as a liaison between plant production, inventory, and fulfillment personnel, designers, vendors, clients, and sales.
• Oversee the development of order specifications; coordinate and assist in launching design requests; quoting and cost estimating (coordination with procurement); and order entry/management/closure details (inventory, quality issue resolution, excess stock and finished goods, invoicing, storage, etc.).
• Oversee the booking/scheduling of production orders to assure on-time delivery from the supplier to the client; maintain accurate and appropriate inventory of client finished and in-process materials; develop cost estimates to support sales initiatives; develop and maintain successful relationships with internal and external clients and vendors.
• Support sales activities by initiating contact with and/or responding to client inquiries regarding accounts, products, or services; investigate and resolve client complaints using problem-solving techniques and sound judgment.
• Lead daily production meetings to ensure client orders are initiated, in process, completed, and reconciled; recommend order changes based on account and manufacturing/fulfillment knowledge.
• Ensure and support coordinated information flow with internal and external business contacts.
• Pay attention to detail in continuously reviewing and improving project management processes and eliminating rework.
• Serve as Project Manager on assigned accounts.

The Skills You Will Bring:

• BS/BA in appropriate field preferred and 5+ years successful professional experience leading a retail customer service or business-to-business inside sales team.
• Experience with corrugated packaging production operations and equipment; knowledge of corrugated clients and the inner workings of a retail marketplace.
• Excellent interpersonal, written, verbal, and listening communication skills.
• Successful experience in problem-solving, analytical work, presentations, and project management.
• Demonstrated competence with Microsoft Office products (Word, PowerPoint, spreadsheets, databases), industry-specific, and financial software packages.
• Demonstrated ability to accept and model the flexibility and accommodations necessary to be successful with the ever-changing demands associated with top-notch retail customer service.
• Ability to present self in a professional manner and take initiative to get the job done.
• Ability to build and maintain teams as well as customer relationships.
• Ability to work under pressure while handling multiple tasks in a team-based, fast-paced environment.
• Positive attitude, patience, and reliability are a must.
• Demonstrated business aptitude is critical.

The Benefits You Will Enjoy: International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

The Career You Will Build: Sales and Leadership training, promotional opportunities within a global company.

The Impact You Will Make: We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience: International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.

The Company You Will Join: International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2022 were $21.2 billion. Additional information can be found by visiting InternationalPaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] or [phone].