Customer Service Management

Traveling with Michaila; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading travel service is seeking a Customer Service Management professional to oversee client interactions and ensure high-quality service. This 100% remote position demands strong communication and organizational skills to manage multiple clients effectively. Ideal candidates should be reliable and tech-comfortable, with customer service experience preferred. The role offers training, support, and a clear growth path within a supportive team.

Benefits

100% remote flexibility

Training and ongoing support provided

Clear path for growth within a supportive team

Qualifications

• Must be a citizen of the US, UK, Mexico, Australia, Spain and LATAM.
• Customer service or client management experience (preferred, not required).
• Reliable, detail-oriented, and tech-comfortable.

Responsibilities

• Oversee and support client communications and service workflows.
• Ensure timely responses, follow-ups, and issue resolution.
• Coordinate details, schedules, and confirmations as needed.

Skills

Strong communication

Organization

Problem-solving skills

Customer service or client management experience

Ability to multitask

Tech-comfortable

Job description

We're hiring a Customer Service Management professional to oversee client interactions, ensure service standards are met, and support a smooth, high-quality experience from first contact through completion. This fully remote role is ideal for someone whos organized, people-focused, and confident managing multiple client needs while working independently. The individual will need to be able to work indepedently while having resources and tools and mentorship.

What You'll Do

• Oversee and support client communications and service workflows
• Ensure timely responses, follow-ups, and issue resolution
• Coordinate details, schedules, and confirmations as needed
• Maintain accurate records and service documentation
• Provide professional, friendly leadership in client-facing situations

What Were Looking For

• Strong communication, organization, and problem-solving skills
• Customer service or client management experience (preferred, not required)
• Ability to multitask and work independently in a remote setting
• Reliable, detail-oriented, and tech-comfortable
• Must be a citizen of the US, UK, Mexico, Australia, Spain and LATAM

Why This Role Stands Out

• 100% remote flexibility
• Training and ongoing support provided
• Clear path for growth within a supportive team