CUSTOMER SERVICE - MAINTENANCE SERVICES ADVISOR

Marcum Search LLC; New York (NY); On-site; USD 50,000 - 65,000; Full time

Job summary

A well-established real estate company in Glen Oaks is seeking a Customer Service - Maintenance Services Advisor. This role focuses on providing excellent client service by coordinating maintenance requests and ensuring efficient communication among residents, staff, and vendors. Ideal candidates have strong organizational and customer service skills, along with a minimum of 2 years in client service.

Qualifications

• 2+ years of client service experience required.
• Strong verbal and written communication skills.
• Ability to diffuse upset tenants and build positive relationships.

Responsibilities

• Coordinate maintenance service requests and follow-up with tenants and vendors.
• Handle emergency and non-emergency calls calmly.
• Manage a high volume of calls and emails.

Skills

Client Service

Communication

Time Management

Organization

Tools

Microsoft Office

Job description

Location: Glen Oaks, NY

Job Type: Direct Hire / Permanent

Date Posted: Posted 3 Days ago

Customer Service - Maintenance Services Advisor

CBIZ Talent & Compensation Solutions has been engaged by a well-established Glen Oaks, NY-based real estate client to identify a Customer Service - Property Management Maintenance Services Coordinator. Candidates MUST have 2+ years of client service experience with excellent follow-up and customer service skills. Responsibilities include communicating with tenants, vendors, and internal staff to coordinate maintenance service requests. Property management experience is a plus.

About the Role

This role is within a large, financially sound residential garden apartment co-op community with approximately 20 employees in the office. The Maintenance Services Advisor provides courteous customer service to shareholders and residents. Key skills include organization, communication, customer service, time management, and follow-up.

• Ability to multi-task efficiently and prioritize tasks.
• Handle a high volume of calls and emails.

Responsibilities

• Receive incoming calls regarding work order requests from residents, shareholders, maintenance, and vendors.
• Enter work order requests into the database.
• Coordinate and follow-up with tenants, vendors, and maintenance staff on request status.
• Generate, follow-up, and finalize in-house service orders.
• Handle emergency and non-emergency calls calmly.
• Use radio equipment and GPS to maintain contact with field personnel.
• Assist walk-in clients.
• Identify building issues.
• Prepare correspondence.
• Handle complaints and requests from shareholders and residents.
• Maintain departmental filing.

Requirements

• Excellent client service skills; ability to diffuse upset tenants and build positive relationships.
• 2+ years of client service experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong verbal and written communication skills.
• Ability to handle difficult calls and deliver exceptional service.
• Property management experience is a plus.

Pay: Up to $65K/year (depending on experience) plus benefits.

Hours: 8-5, onsite, Monday through Friday.

To apply, send your resume to: [e-mail] with "MaintenanceCS" in the subject line.

CBIZ Talent & Compensation Solutions is an Equal Opportunity Employer. We do not discriminate based on race, ancestry, national origin, color, religion, sex, gender identity, age, marital status, sexual orientation, disability, veteran status, or any other protected class.