Customer Service Mail Couriers / Mail Carrier

LanceSoft Inc; Redmond (WA); On-site; USD 35,000 - 45,000; Full time

Job summary

A staffing solutions company based in the United States is seeking a Customer Service Mail Courier responsible for processing and delivering mail and parcels within a large client campus. The ideal candidate will showcase strong customer service skills, patience, and the ability to multi-task efficiently in a high-volume environment. Responsibilities include delivering packages, maintaining logs, and ensuring customer needs are met while adhering to safety procedures. A valid driver's license and the capability to lift up to 70 lbs are required.

Qualifications

• Minimum of 1 year customer service experience.
• Must be at least 21 years old.
• Ability to lift up to 70 lbs occasionally.
• Sit, stand, and/or walk for long periods of time.
• Must have a valid driver’s license and clean DMV record.

Responsibilities

• Delivering all inbound mail, packages, and freight into mailroom.
• Collecting proper signatures for deliveries to customers utilizing on-site tracking software.
• Loading and unloading packages from company vehicle.
• Maintaining all logs and reporting documentation.
• Performing various Mail Center activities including sorting and delivery.

Skills

Customer service skills

Patience

Multi-tasking

Microsoft Office Skills

Job description

• Contract

Company Description

In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada.

Job Description

Customer Service Mail Couriers are a moving piece to the operations of the mailroom.

Responsible for processing the mail and parcels continuously throughout the day and delivery and pick-up of mail onsite using a company van.

A Customer Service Mail Courier’s daily tasks will involve:

• Delivering all inbound mail, packages, and freight into mailroom, package lockers or mutually accepted location.
• Collecting proper signatures for deliveries to customers utilizing on site tracking software.
• Collect all outbound mail, packages from the mailroom
• Ensure customers have adequate supply of shipping materials
• Maintaining all logs and reporting documentation
• Effectively communicating with clients and personnel.
• Driving a company vehicle to perform pick-up/ delivery service for customer while assigned to an assigned route or on an as needed basis
• Loading and unloading packages from company vehicle

Responsibilities

• Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
• Lift heavy boxes, files or paper when needed
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Consistently adhere to business procedure guidelines
• Adhere to all safety procedures
• Take direction from supervisor or site manager
• Maintain all logs and reporting documentation; attention to detail
• Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc.)
• Operating mailing, copy or scanning equipment
• Shipping & Receiving
• Handle time-sensitive material like confidential, urgent packages
• Perform other tasks as assigned
• Scanning incoming mail to recipients
• Perform file purges and pulls
• Create files and ship files
• Provide backfill when needed
• Enter information daily into spreadsheets
• Identify charges and match them to billing
• Sort and deliver mail, small packages
• May be required to drive to make client deliveries!

Qualifications

You need great people skills, patience and the ability to multi-task to succeed in this job. Other aspects of your background will include:

• Minimum of 1 year customer service experience
• Must be at least 21 years old
• Microsoft Office Skills
• Ability to lift up to 70 lbs occasionally
• Sit, stand, and/or walk for long periods of time
• Must have a valid driver’s license and clean DMV record

Comments/Special Instructions

Delivering mail and packages up to 70 lbs. throughout large campus, will do a lot of walking each day from building to building.

Job is very similar to a normal mail carrier, except they will remain within the large client campus.

Additional Information

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.