Customer Service & Logistics Manager

Manpower Engineering; Cincinnati (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) with match

Weekly pay

Job summary

ManpowerGroup in Cincinnati seeks a Customer Service & Inventory Manager to lead the CS & Logistics team, ensuring accurate order execution and strong customer satisfaction. You will supervise a 6–10 person team, develop scalable processes, and manage a multi‑million dollar logistics budget.

The role requires a business degree and 5–7 years of experience in a fast-paced, customer-focused environment with strong communication and ERP system skills.

Qualifications

• Bachelor's degree in business or equivalent combination of education/experience.
• 5–7 years of experience managing a high transactional, customer-focused department.

Responsibilities

• Lead the Customer Service & Logistics team to ensure timely, accurate execution of orders.
• Supervise 6–10 CS and Logistics Specialists, ensuring coverage and performance.
• Create and improve scalable CS and Logistics systems and processes.
• Manage multi-million dollar logistics budget with safe, reliable transportation.
• Analyze and report KPI data for leadership and cross-functional meetings.

Skills

Communication skills

Organizational skills

Multitasking

Team leadership

Education

Bachelor's degree in business

Tools

CNA ERP system

Job description

Our client, a sustainable oleochemicals and contract manufacturing organization, is seeking a Customer Service & Inventory Manager to join their team. As a Customer Service & Inventory Manager, you will be part of the Customer Service & Logistics organization, supporting order fulfillment and customer satisfaction. The ideal candidate will have strong organizational skills, effective written and verbal communication, and the flexibility to adapt to changing priorities—aligning successfully in a fast-paced, customer-focused environment.

Job Title:

Customer Service & Inventory Manager

Location:

Cincinnati, Ohio

What's the Job?

• Report directly to the Vice President of Services & Contract Manufacturing and lead the Customer Service & Logistics team to ensure timely, accurate execution of all customer orders.
• Supervise, develop, and direct the activities of 6–10 Customer Service and Logistics Specialists, ensuring daily coverage and performance in your absence.
• Create and improve scalable systems and processes across Customer Service and Logistics to strengthen order fulfillment and customer satisfaction.
• Ensure safe, reliable, and cost-controlled transportation of goods while managing multi-million dollar logistics budget responsibilities.
• Analyze and produce reports for department and business leaders, including KPI management and support for cross-functional meetings such as the weekly Packaging Product Review.

What's Needed?

• B.A. or B.S. degree in a business-related discipline, or an equivalent combination of experience and education.
• 5–7 years of demonstrated experience managing or supervising a high transactional volume, customer-focused department with emphasis on order fulfillment and customer satisfaction.
• Excellent organizational skills with the ability to handle multiple priorities and meet deadlines.
• Strong written and verbal communication skills, with the ability to communicate effectively both externally and internally.
• Enterprise Resource Planning (ERP) system experience, including comprehensive understanding of the CNA ERP system to enter data and produce/analyze reports as needed.

What's in it for me?

• Lead a team that directly impacts customer expectations through dependable order execution and continuous process improvement.
• Own scalable customer service and logistics systems that help the business operate efficiently and flexibly.
• Work cross-functionally with Sales, Operations, Logistics, Accounting, and support procurement of raw material.
• Drive KPI performance and participate in leadership reporting that keeps the organization aligned.
• Contribute to a culture focused on continuous improvement, teamwork, and long-term success.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.