Customer Service Loan Specialist - 291

Clear Destination Inc.; Guthrie, Northern (OK, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Clear Destination Inc. in Guthrie, OK is seeking a Customer Service Loan Specialist to support the branch manager by processing loan applications, assembling and verifying loan documents, and ensuring all paperwork complies with federal and state regulations.

In this role you will contact customers about payment arrangements, facilitate extensions and modifications, and oversee office operations in the manager's absence, while maintaining accurate records and timely data entry in the loan system.

Qualifications

• 1 year Customer Service experience in any field.
• 6 months Collections experience, a plus.
• Demonstrates a positive attitude, strong work ethic, and a collaborative approach.
• Excels in building and maintaining strong customer relationships with effective communication.

Responsibilities

• Persuade customers to pay the amount due or arrange payment by phone or mail; explore refinancing options.
• Properly closes loans by explaining all loan requirements.
• Execute collection calls on overdue accounts.
• Use location services to locate past due customers.
• Ensure accurate and timely processing of loan applications by reviewing pending applications and contacting prospective customers.
• Maintain account growth by selling loans to former and prospective customers.
• Sell ancillary products including taxes, referrals, and car club where applicable.
• Maintain all forms and loan documents in accordance with guidelines and law.
• Prepare copies of financial and legal documents as requested.
• Ensure accurate data entry and keep customer information up to date in loan system.
• Enter payments into loan management software.
• Accommodate payment extensions and maintain collection notes.

Skills

Customer service

Collections

Communication

Organization

Education

High School/GED

Job description

As a Customer Service Loan Specialist, this position supports the branch manager in maintaining a profitable and well-managed office by ensuring efficient administration and compliance in loan processing. This role includes accurately processing loan applications, assembling and verifying loan documents, and handling all paperwork to maintain regulatory compliance. By diligently following organizational and regulatory guidelines, the Loan Specialist helps mitigate risk and avoid potential losses.

Responsibilities also include contacting customers regarding payment arrangements, facilitating loan extensions and modifications, and handling pay schedules as needed. In the manager's absence, this role oversees office operations to maintain continuity and productivity.

Job duties include:

• Attempts to persuade customers to pay the amount due or arrange for payment via phone, or mail. Identifies solutions for customers to refinance accounts and bring accounts current.
• Properly closes loans by ensuring all loan requirements are explained.
• Execute collection calls on overdue accounts.
• Uses company provided location services to locate past due customers.
• Ensures accurate and timely processing of applications by regularly reviewing pending applications and contacting prospective customers.
• Ensures continual account growth by selling loans to former and prospective customers.
• Sells ancillary products including taxes, referrals and car club (where applicable).
• Maintains all necessary forms and loan documents for accounts in accordance with company guidelines, federal and state law.
• Prepares copies of financial and legal documents as requested.
• Ensures accurate and timely processing of loans by providing accurate computer input and keeping customer information up to date.
• Enters payments into loan management software.
• Accommodates for payment extensions and properly maintains collection notes on account screens.

Requirements:

• 1 year Customer Service experience in any field
• 6 months Collections experience, a plus
• High School/GED preferred
• Demonstrates a positive attitude, strong work ethic, and a collaborative approach, contributing to a respectful and productive work environment.
• Excels in building and maintaining strong customer relationships, demonstrating excellent communication, active listening, and persuasive sales techniques to drive customer satisfaction and business growth.
• Strong organizational skills, with the ability to manage multiple tasks efficiently, prioritize responsibilities, and meet deadlines while maintaining attention to detail.
• Proficient in basic math skills, including addition, subtraction, multiplication, and division, with the ability to apply these skills to analyze data and perform calculations accurately.