Customer Service Leader & Process Improvement Manager

Workspace Plus Inc.

Town of Thorp (WI)

On-site

USD 75,000 - 100,000

Full time

34 hours ago

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Job summary

Workspace Plus Inc. in Thorp, WI seeks a Customer Service Manager to lead customer service strategy and operations at our Thorp location.

The role drives exceptional customer experience, team performance, and cross-department coordination to support orders and growth. The position requires strong leadership, 5+ years in customer service in manufacturing, and 3+ years of people development, with ERP/CRM and reporting system experience.

Qualifications

5+ years of customer service experience in a manufacturing or order-based environment.
3+ years of leadership experience with responsibility for employee development and performance management.
Experience leading process improvement and cross-functional initiatives.
Experience utilizing ERP or similar business systems.

Responsibilities

Develop and implement customer service strategy and performance standards.
Monitor service metrics and department performance.
Coordinate with Sales, Production, Purchasing, Engineering, Scheduling, Shipping, and Finance to support customer requirements.
Lead hiring, onboarding, coaching, and performance management for customer service staff.
Lead continuous improvement efforts within customer service operations.