Customer Service Leader, Front End Operations

Hannaford Supermarkets; Milton (VT); On-site; USD 23,419 - 34,440; Full time

Job summary

Hannaford Supermarkets in Milton, VT is hiring for a front-end associate to handle cashier and service desk duties and provide strong customer service. The role requires reliable, team-oriented work and adherence to store policies.

The position involves observing policies, maintaining a neat appearance, and supporting safety standards while assisting with various tasks as needed. Flexibility for multiple responsibilities is expected, with routine front-end and service desk duties throughout

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions (18 years of age).
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.

Responsibilities

• Observe and follow all company policies and established procedures.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets.
• Assist in special projects and perform other functions as assigned by supervision.
• Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
• Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
• Secure front‑end change drawer at all times when leaving it unattended; protect company assets at all times.
• Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
• Frequently, perform cashier and/or bagging functions.
• Frequently, perform service desk/kiosk and, if trained, bookkeeper functions.
• Perform all other duties as assigned.

Skills

Effective communication

Customer service

Job description

Hannaford Supermarkets in Milton, VT is hiring for a front-end associate to handle cashier and service desk duties and provide strong customer service. The role requires reliable, team-oriented work and adherence to store policies.

The position involves observing policies, maintaining a neat appearance, and supporting safety standards while assisting with various tasks as needed. Flexibility for multiple responsibilities is expected, with routine front-end and service desk duties throughout