Customer Service Lead - Part-Time

Burlington Stores; Somerville, Northern (MA, KY); Hybrid; USD 18,000 - 26,000; Part time

Benefits offered by this job

Competitive wage

Flexible hours

Associate discount

Medical coverage and 401(k)

Paid time off after one year

Up to 8 paid holidays

Paid sick time

Job summary

Burlington Stores is hiring a Part-Time Customer Service Lead in Somerville, MA. You will guide day-to-day customer service efforts, inspire associates to deliver friendly and professional service, and ensure a customer-first shopping experience.

As a leader, you’ll model the company values, manage front-end operations, and help maintain efficient checkouts while supporting a positive store environment. Base pay is $16 per hour with eligibility for benefits and time-off as noted.

Qualifications

• Leadership and customer service experience preferred.
• Ability to work a flexible schedule including mornings, nights, weekends and holidays.
• Physical ability to lift 40 lbs and stand for extended periods.

Responsibilities

• Lead day-to-day customer service initiatives and motivate associates to provide exceptional service.
• Model Burlington Stores values and ensure a customer-first focus with friendly, professional service.
• Maintain a neat front-end area and troubleshoot registers/transactions.

Job description

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead !

Overview:

As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You’ll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

Key Responsibilities:

• Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
• Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
• Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Requirements:

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Come join our team. You’re going to like it here!

• competitive wage, flexible hours, and an associate discount.
• Part‑time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan.
• up to 4 hours of paid time off annually after one year of service
• up to 8 paid holidays
• paid sick time in accordance with applicable law.

We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $16 per hour - $16 per hour

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Location

01080 - Somerville

Posting Number

P1-1076615-12

Address

133 Middlesex Ave

Zip Code

02145

Position Type

Regular Part-Time

Career Site Category

Store Associate

Position Category

Retail Store

Base Pay

$16 - $16 per hour