Customer Service Lead - Part-Time

Burlington; Panama City (FL); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Job summary

Burlington is seeking a Customer Service Lead for a part-time role in Panama City. You will guide daily customer service initiatives, lead by example, and uphold Burlington's values to deliver a fast, friendly shopping experience.

Expect flexible hours including mornings, weekends, and holidays, with competitive hourly pay and associate discounts. You will work under the Assistant Store Manager and Customer Service Supervisor to inspire teams, handle front-end operations, and ensure staff

Qualifications

• Retail leadership experience preferred.
• Ability to manage front-end operations and customer interactions.
• Flexibility to work early mornings, evenings, weekends and holidays.

Responsibilities

• Lead day-to-day customer service initiatives and motivate associates.
• Ensure friendly, professional service and a positive shopping experience.
• Maintain a neat front-end area and troubleshoot register issues.
• Coordinate meal and break periods and monitor scheduling.

Skills

Leadership

Customer service

Team motivation

Communication

Job description

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead !

Overview:

As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You’ll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

Key Responsibilities:

• Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.

• Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.

• Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.

• Coordinate meal and break periods and monitor schedule adherence.

Requirements:

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Burlington stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $16.00 per hour - $16.00 per hour

Location 01143 - Panama City
Posting Number P1-1076737-3
Address 538 Hawkins Point
Zip Code 32405
Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $16.00 - $16.00 per hour