Customer Service Lead - Part-Time

Burlington Stores, Inc.; Augusta (GA); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Employee discount

Benefits package

Paid time off

Job summary

Burlington Stores, Inc. is seeking a Part-Time Customer Service Lead in Augusta, GA. You will guide day-to-day customer service, lead associates, and ensure a friendly, professional experience for every customer.

You’ll be role-modeling Burlington’s values and helping maintain fast checkout and a high level of service. Responsibilities include front-end leadership, improving customer satisfaction, front-end organization, and scheduling breaks.

Qualifications

• Flex scheduling: early mornings, nights, weekends and holidays.
• Candidates must be able to lift and move boxes weighing 40 lbs or more.
• Ability to stand and walk for extended periods.

Responsibilities

• Model company values and standards for the front-end team.
• Improve friendliness, speed of checkout and customer feedback."Survey results" focus on a great customer experience.
• Maintain a neat and orderly front end; troubleshoot registers and transactions.
• Coordinate meal and break periods and monitor schedules.

Skills

Customer service leadership

Retail operations

Flexible schedule

Cash handling

Job description

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!

Overview

As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You’ll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

Key Responsibilities

• Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
• Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
• Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Requirements

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay:

$14.00 per hour - $14.00 per hour

Location

00127 - Augusta

Posting Number

P1-1076085-4

Address

245 Robert C. Daniel Pkwy

Zip Code

30909

Position Type

Regular Part-Time

Career Site Category

Store Associate

Position Category

Retail Store

Base Pay

$14.00 - $14.00 per hour