Customer Service Lead - Part-Time

Burlington; Holyoke (MA); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Holyoke is hiring a Part-Time Customer Service Lead to guide day-to-day service, model company values, and ensure a friendly, efficient shopping experience. You will supervise team members, manage checkout speed, and coordinate breaks while delivering top-notch customer care.

The role requires flexible scheduling, physical ability to lift 40 lbs, and a drive to lead by example. Benefits include associate discounts and Burlington–wide programs.

Qualifications

• Experience leading customer service teams in a retail environment.
• Ability to train and coach associates for friendly, efficient service.
• Strong communication and problem-solving skills.

Responsibilities

• Lead day-to-day customer service initiatives and model Burlington values.
• Inspire and motivate associates to provide exceptional, friendly service at all times.
• Ensure a smooth checkout experience and professional customer interactions.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Leadership

Customer service

Team motivation

Front-end operations

Job description

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead !

Overview:

As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You’ll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

Key Responsibilities:

• Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.

• Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.

• Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.

• Coordinate meal and break periods and monitor schedule adherence.

Requirements:

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $16 per hour - $16 per hour

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Location 00577 - Holyoke
Posting Number P1-1076359-3
Address 39 Holyoke St
Zip Code 01040
Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $16 - $16 per hour