Customer Service Lead - Part-Time

Burlington Stores; Brockton (MA); On-site; USD 18,184 - 25,898; Part time

Benefits offered by this job

Competitive wage

Flexible hours

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores in Brockton, MA, is seeking a part-time Customer Service Lead to guide daily service initiatives under the supervision of store leaders. You will inspire associates, model Burlington’s values, and ensure a positive shopping experience with fast checkouts and professional service.

The role requires flexibility for mornings, evenings, weekends, and holidays, with physical ability to lift 40 lbs. and stand for extended periods.

Qualifications

• Strong leadership and team motivation abilities.
• Excellent customer service and problem-solving skills.
• Effective communication with customers and team.

Responsibilities

• Lead day-to-day customer service initiatives and motivate associates to provide friendly, professional service.
• Enhance friendliness, speed of checkout, and customer feedback scores via a customer-first approach.
• Maintain a neat front-end area and troubleshoot register-related issues.

Skills

Leadership

Customer service

Communication

Job description

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead !

Overview:

As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You’ll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

Key Responsibilities:

• Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
• Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
• Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Requirements:

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Come join our team. You’re going to like it here!

Benefits:

• You will enjoy a competitive wage, flexible hours, and an associate discount.
• Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan.
• Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.
• We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay:

$16 per hour - $16 per hour

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Location 01128 - Brockton
Posting Number P1-1076655-6
Address 200 Westgate Drive
Zip Code 02301
Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $16 - $16 per hour