Customer Service Lead — Multichannel Support & Team Coach

Entertainment Retail Enterprises LLC; Florida; On-site; USD 42,000 - 64,000; Full time

Job summary

Entertainment Retail Enterprises LLC is seeking a dependable Customer Service Lead to start immediately, guide the team, and ensure customers receive timely, professional assistance. Responsibilities include coordinating daily tasks, responding to inquiries by phone and email, handling escalations, processing orders, and working with warehouse teams to resolve issues.

This full-time on-site role in Florida requires strong communication, multitasking, and experience with order management systems;

Qualifications

• Experience in customer service leadership.
• Strong communication and organizational skills.
• Able to multitask in a busy environment.
• Experience with order management systems (NetSuite/Shopify a plus).

Responsibilities

• Coordinate daily customer service tasks and team coverage.
• Respond to customer inquiries by phone and email.
• Handle escalated concerns and resolve issues professionally.
• Assist with order processing, tracking, returns, and account questions.
• Work closely with warehouse and fulfillment teams to resolve order issues.
• Train and support team members while maintaining accurate records.

Skills

Leadership

Customer service

Communication

Multitasking

Tools

NetSuite

Shopify

Job description

Entertainment Retail Enterprises LLC is seeking a dependable Customer Service Lead to start immediately, guide the team, and ensure customers receive timely, professional assistance. Responsibilities include coordinating daily tasks, responding to inquiries by phone and email, handling escalations, processing orders, and working with warehouse teams to resolve issues.

This full-time on-site role in Florida requires strong communication, multitasking, and experience with order management systems;