Customer Service Lead — Immediate Start

Entertainment Retail Enterprises, LLC; Florida; On-site; USD 55,000 - 75,000; Full time

Job summary

Entertainment Retail Enterprises, LLC is seeking a dependable Customer Service Lead to start immediately and guide the team in delivering timely, professional support to customers by phone and email.

You will coordinate daily tasks, handle escalations, assist with order processing, tracking, returns and account questions, and work closely with warehouse staff to resolve issues while maintaining accurate records. Evening and weekend shifts may be required during peak periods.

Qualifications

• Previous customer service experience with leadership preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to multitask in a busy environment.
• Comfortable using computers and learning order management systems (NetSuite/Shopify a plus).

Responsibilities

• Coordinate daily customer service tasks and team coverage.
• Respond to customer inquiries by phone and email.
• Handle escalated concerns and resolve issues professionally.
• Assist with order processing, tracking, returns, and account questions.
• Work closely with warehouse and fulfillment teams to resolve order issues.
• Train and support team members while maintaining accurate records.

Skills

Leadership experience

Communication

Organization

Problem-solving

Multitasking

NetSuite

Shopify

Tools

NetSuite

Shopify

Job description

Description

We are seeking a dependable Customer Service Lead who is available to start immediately to support daily operations, guide the customer service team, and ensure customers receive timely, professional assistance.

Responsibilities

• Coordinate daily customer service tasks and team coverage.
• Respond to customer inquiries by phone and email.
• Handle escalated concerns and resolve issues professionally.
• Assist with order processing, tracking, returns, and account questions.
• Work closely with warehouse and fulfillment teams to resolve order issues.
• Train and support team members while maintaining accurate records.

Qualifications

• Previous customer service experience; leadership experience preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to multitask in a busy environment.
• Comfortable using computers and learning order management systems.
• Experience with NetSuite and Shopify is a plus.
• Availability to start immediately and work evenings and/or weekends during peak

Regular Schedule

8:00 a.m.–5:0p.m. Evening and/or weekend hours may be required during peak season and other busy periods.