Customer Service & Lead Conversion & Automation Specialist

ZipRecruiter; Flower Mound (TX); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading children's sports center in Flower Mound is seeking a Customer Service & Lead Conversion & Automation Specialist. This part-time role involves connecting with families, managing inquiries, and ensuring a positive experience. Ideal candidates will have strong customer service skills and a passion for children's wellness. Join a team dedicated to making a meaningful impact in children's lives while enjoying training and growth opportunities.

Benefits

Positive, professional, and team-oriented culture

Training and growth opportunities

Discounts on classes and events for family members

Opportunity to make a meaningful impact on children's lives

Qualifications

• Minimum 12 years of customer service or sales experience.
• Strong multitasking ability and familiarity with scheduling systems.

Responsibilities

• Make outbound calls to reactivate past customers and guide new leads.
• Provide exceptional service to parents and students at the front desk.
• Track and meet sales/enrollment benchmarks.

Skills

Customer Service

Sales

Communication

Multitasking

Tools

Go High Level CRM

Job description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts

Win Kids Sports & Learning Center Flower Mound, TX

NOW HIRING IMMEDIATE START AVAILABLE

Are you passionate about working with families and helping children thrive in a high-energy, fun, and professional environment? Win Kids Sports & Learning Center is seeking a Customer Service & Lead Conversion & Automation Specialist to join our team and help us deliver our award-winning programs in Gymnastics, Ninja Warrior, Pre-K Enrichment, Camps, and Birthday Parties!

This is a part-time position offering hourly pay + performance incentives with opportunities for leadership and career growth. We're looking for someone who brings energy, accountability, and great communication to every customer interaction.

HOURS: Monday/Wednesday/Friday 1:00pm-6:00pm

ABOUT WIN KIDS

Win Kids is more than a children's sports center—it's a place where kids build confidence, coordination, friendships, and lifelong skills. Our team culture is inspired by world-class hospitality (think Disney, Lifetime Fitness, and Great Wolf Lodge), and we pride ourselves on delivering excellence in everything we do.

Learn more about our programs at www.winkids.com

WHAT YOU'LL DO

As a Customer Service, Lead Conversion & Automation Specialist, you'll play a dual role that is both customer-facing and tech-enabled. Your primary responsibility will be to connect with past and potential customers by phone using our Go High Level CRM pipeline, following up on leads, re-engaging inactive clients, and helping families get started in our programs.

Additionally, you'll be a supportive and welcoming presence at the front desk, working closely with our customer service and enrollment team to ensure smooth daily operations and an outstanding experience for every family who walks through our doors.

Key Responsibilities:

• Make outbound and follow-up phone calls using the Go High Level pipeline, focusing on reactivating past customers and guiding new leads through our program offerings
• Provide exceptional service to parents and students; greet everyone with energy and professionalism
• Guide families through the enrollment process for classes, camps, and events
• Manage incoming phone and web inquiries with friendly efficiency
• Maintain accurate records of enrollments, trials, schedules, and payments
• Track and meet sales/enrollment benchmarks
• Assist with birthday party and camp bookings, confirmations, and customer follow-ups
• Keep the lobby and welcome areas tidy and organized
• Support the front desk with daily opening/closing and cleaning procedures
• Collaborate with coaching and leadership teams to ensure consistent, high-quality experiences
• Attend team trainings and bring a positive, yes-minded attitude to every shift

Qualifications:

• Minimum 12 years of customer service or sales experience
• Energetic, warm, and able to communicate clearly with parents and children
• Organized, self-motivated, and comfortable working in a fast-paced environment
• Strong multitasking ability and familiarity with scheduling systems or databases
• A love for children's wellness, education, or athletics is highly preferred
• Must be available for evening and/or weekend shifts

Perks of Working at Win Kids:

• Positive, professional, and team-oriented culture
• Training and growth opportunities
• Discounts on classes and events for family members
• Opportunity to make a meaningful impact on children's lives