Customer Service Lead

Serenity Mental Health Centers; Virginia (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Excellent Health Benefits

401(k) Plan

Paid Time Off

Job summary

Serenity Mental Health Centers is seeking a Customer Service Lead to guide individuals on their personal journeys with empathy and clarity. You will educate clients about options, support progress, and lead a team that delivers exceptional service.

The role emphasizes building trust, modeling strong communication, and stepping into varied duties to support the team. This is a mission-driven opportunity for service-minded leaders.

Qualifications

• High School Diploma or GED.
• 3+ years of full-time customer service experience, preferably in leadership roles.
• Leadership experience or ability to guide and motivate others.
• Excellent communication, problem-solving, and emotional intelligence.
• Ability to stay calm and effective under pressure.
• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus.

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey.
• Educate and guide them to take the next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for your team.
• Be adaptable and step into other roles when needed to support the team.

Skills

Leadership

Communication skills

Problem-solving

Emotional intelligence

Calm under pressure

Education

High School Diploma or GED

Job description

Customer Service Lead

Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose-Driven Team.

At Serenity,we’rebuilding high-impact teams and transforming the way people experience well-being.

You Know How to Serve.We’llTeach You How to Guide.

We’renot looking for industry-specificexperience—we’relooking for impactful, service-minded leaders who can connect, inspire, and guide others. Ifyou’redriven to help people andskilledat having meaningful conversations,we’llprovide the training and support you need.

The Role: Customer Service Lead

As a Customer Service Lead,you’llhelp individuals take meaningful steps forward on their personal journeys.You’llprovide guidance, ensure they understand their options, and support them throughout the process.You’llalso lead by example, fostering a culture of trust and exceptional service within your team.

Ifyou’reready to take your customer service leadership to a mission-driven role, this is your opportunity.

WhatYou’llDo

• Build strong, supportive relationships with individuals beginning their journey

• Educate and guide them to take the next steps toward their goals

• Addressconcerns withpatience and confidence, ensuring progress

• Model excellent service and communication for your team

• Be adaptable and step into other roles when needed to support the team

What You Need

• High School Diploma or GED

• 3+ years of full-time customer service experience (ideally in leadership roles)

• Leadership experience or a natural ability to guide and motivate others

• Excellent communication, problem-solving, and emotional intelligence skills

• Ability to remain calm and effective under pressure

• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus

WhyYou’llLove Working Here

• Fulfillment- Make a real impact by helping others achieve their goals

• Career Growth- We promote from within and offer plenty of room to advance

• Competitive Pay

• Excellent Benefits- 90% coverage for medical, dental, and vision

• 401(k)- Invest in your future with us

• Paid Time Off- 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewal

Who We Are

Weuseadvanced technology to improve well-being and offer hope when traditional approacheshaven’tworked. Ourpeople-firstphilosophy drives meaningful results, andwe’rechanging lives every day.

We are an Equal Opportunity Employer. Ifyou’requalified, we want you on our team. This position is contingent upon successful completion of a background check and drug screening upon hire.