Customer Service Lead

Serenity Mental Health Centers; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Fulfillment impact

Career growth

Competitive pay

Excellent benefits

401(k)

PTO/holidays

Job summary

Serenity is seeking a Customer Service Lead in Orlando to guide a frontline team delivering compassionate, client-centered support. You will train, mentor, and supervise staff to ensure consistent, high-quality interactions with individuals seeking well-being services.

Responsibilities include building relationships, guiding clients through next steps, addressing concerns with empathy, modeling exemplary service, and stepping into other roles as needed to support the team in a fast-paced

Qualifications

• High School Diploma or GED is required.
• 3+ years of full-time customer service experience (leadership preferred).
• Leadership experience or ability to guide and motivate others.
• Excellent communication, problem-solving, and emotional intelligence.
• Calm and effective under pressure in fast-paced settings.

Responsibilities

• Build strong, supportive relationships with individuals starting their journey.
• Educate and guide them to take the next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for the team.
• Be adaptable and step into other roles to support the team.

Skills

Leadership

Communication

Problem-solving

Emotional intelligence

Education

High School Diploma or GED

Job description

Customer Service Lead

Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose-Driven Team.

You Know How to Serve.We'llTeach You How to Guide.

The Role: Customer Service Lead

At Serenity,we'rebuilding high-impact teams and transforming the way people experience well-being.

WhatYou’llDo

• Build strong, supportive relationships with individuals beginning their journey

• Educate and guide them to take the next steps toward their goals

• Addressconcerns withpatience and confidence, ensuring progress

• Model excellent service and communication for your team

• Be adaptable and step into other roles when needed to support the team

What You Need

• High School Diploma or GED

• 3+ years of full-time customer service experience (ideally in leadership roles)

• Leadership experience or a natural ability to guide and motivate others

• Excellent communication, problem-solving, and emotional intelligence skills

• Ability to remain calm and effective under pressure

• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus

WhyYou’llLove Working Here

• Fulfillment- Make a real impact by helping others achieve their goals

• Career Growth- We promote from within and offer plenty of room to advance

• Competitive Pay

• Excellent Benefits- 90% coverage for medical, dental, and vision

• 401(k) - Invest in your future with us

• Paid Time Off- 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewal

Who We Are

Weuseadvanced technology to improve well-being and offer hope when traditional approacheshaven'tworked. Ourpeople-firstphilosophy drives meaningful results, andwe'rechanging lives every day.

We are an Equal Opportunity Employer. Ifyou'requalified, we want you on our team. This position is contingent upon successful completion of a background check and drug screening upon hire.