Customer Service Lead

Serenity Mental Health Centers; Frisco (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive Pay

Health benefits covering 90% of costs

401(k) Plan

10 PTO Days + 10 Paid Holidays

Career growth

Job summary

A healthcare organization in Texas seeks a Customer Service Lead who will guide patients on their journey to recovery. This role emphasizes building strong relationships with patients, providing necessary guidance, and supporting the clinic team's culture of care. Ideal candidates possess a high school diploma and have over 3 years of customer service experience. Strong leadership and communication skills are essential, with opportunities for career growth and impactful work.

Qualifications

• 3+ years of full-time customer service experience.
• Natural ability to guide and influence others.
• Experience in fast-paced, people-centered roles is a plus.
• Excellent communication and problem-solving skills.
• High emotional intelligence and ability to stay calm under pressure.

Responsibilities

• Build relationships with patients starting treatment.
• Educate and support patients for their next steps.
• Provide excellent service and communicate positively.
• Willingness to step into other clinic roles.
• Be willing to step into other clinic roles as needed.

Skills

Customer service experience

Leadership

Communication skills

Emotional intelligence

Problem-solving skills

Education

High School Diploma or GED

Job description

Ready to Lead with Heart? Bring Your Customer Service Experience to Healthcare at Serenity.

At Serenity Healthcare, we’re building high-impact teams and transforming mental wellness. You don’t need a medical background—just leadership, empathy, and a passion for people.

You Know How to Serve. We’ll Teach You How to Heal.
We’re not looking for clinical experience—we’re looking for influential, service-minded leaders who can connect, inspire, and guide. If you’re driven to help others and skilled at having meaningful conversations, we’ll provide the healthcare training to back it up.

The Role: Customer Service Lead
As a Customer Service Lead at Serenity, you’ll guide patients as they begin their healing journey, ensure they understand their treatment options, and help them take meaningful next steps. Along the way, you’ll support your clinic team, model excellent service, and foster a culture of trust and care.

If you’re ready to bring your customer service leadership and influence to a mission that matters—this is your chance.

What You’ll Do:

• Build strong, supportive relationships with patients starting treatment
• Educate and support them to take the next step on their mental health journey
• Address concerns as needed with patience and confidence, to keep people moving forward
• Positively support your clinic team by modeling excellent service and communication
• Learn and be willing to step into other clinic roles as needed

What You Need:

• High School Diploma or GED
• A strong customer service background—ideally with 3+ years of full-time experience
• Leadership experience or a natural ability to guide and influence others
• Excellent communication and problem-solving skills
• Strong emotional intelligence and the ability to remain calm under pressure
• Experience in fast-paced, people-centered roles such as hospitality, call centers, dental/vision/orthopedic offices, caregiving, coaching, or professional tutoring is a strong plus

Why You’ll Love Working at Serenity:

• Fulfillment – Make a real impact by helping patients take back their lives
• Career Growth – We promote from within and are expanding rapidly
• Competitive Pay
• Excellent Benefits – We cover 90% of medical, dental & vision
• 401(k) – Because your future deserves self-care too
• 10 PTO Days (15 after your first year) + 10 Paid Holidays for rest and renewal

Who We Are:

Serenity Healthcare uses FDA-cleared, cutting-edge technology to treat mental health conditions—offering hope when traditional treatments haven’t worked. Our patient-first approach delivers real results, and we’re changing lives every day.

Serenity Healthcare is an equal opportunity employer. If you’re qualified, you’re welcome here. This position is contingent on successfully completing a background check and drug screening upon hire.