Customer Service Lead

Raymour & Flanigan Furniture and Mattresses

Newington (CT)

On-site

USD 22,000 - 30,000

Full time

11 days ago

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Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Lead to help manage deliveries, process payments, and address customer questions. You will bridge the gap between customers and operations while supporting a small team to elevate the shopping experience.

The ideal candidate provides genuine, friendly, and professional service, with strong communication, listening, and multitasking skills in a fast-paced retail environment. Flexibility for a retail schedule is required.

Qualifications

Genuine, friendly, and professional service.
Excellent listening and communication in person and on the phone.
Ability to multi-task in a fast-paced service environment.
Liaison between senior leadership and team members.
Resolve escalated customer issues.

Responsibilities

Assist customers with scheduling deliveries and managing payments.
Support a small team to enhance the customer shopping experience.
Provide accurate product knowledge and resolve inquiries.
Maintain high level of customer satisfaction and service excellence.

Skills

Communication skills

Interpersonal skills

Organizational skills

Active listening

Multi-tasking

Customer service

Problem-solving

Flexibility

CRM software

Tools

CRM software

Job description

Who We Are

With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!

Who We Are

Starting at $19 hourly.

What You’ll Do

As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

What We Need From You Is

Consistently to provide genuine, friendly, personable, and professional service.
Effective communication, interpersonal, and organizational skills in person and on the phone.
Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
Liaison between senior leadership and team members.
Proactively resolve escalated customer issues.
Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Raymour & Flanigan proudly supports a drug and smoke-free work environment.