Customer Service Lead

Serenity Healthcare; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits (90% coverage)

401(k)

PTO & holidays

Job summary

Serenity Healthcare in Austin, TX is seeking a Customer Service Lead to guide individuals on their personal journeys, provide options, and lead by example in delivering trusted, high-quality support.

The role emphasizes relationship-building, coaching a team, and maintaining calm under pressure in a fast-paced, people-centered environment with strong benefits and growth opportunities.

Qualifications

• High School Diploma or GED required.
• 3+ years of full-time customer service experience, ideally in leadership roles.
• Leadership ability to guide and motivate others.
• Excellent communication, problem-solving, and emotional intelligence.
• Ability to stay calm under pressure in fast-paced, people-focused settings.

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey.
• Educate and guide them to take the next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for your team.
• Be adaptable and step into other roles when needed to support the team.

Skills

Leadership

Customer service

Communication

Problem-solving

Emotional intelligence

Education

High School Diploma or GED

Job description

Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose-Driven Team.

At Serenity, we're building high-impact teams and transforming the way people experience well-being.

You Know How to Serve. We'll Teach You How to Guide.

We're not looking for industry-specific experience—we're looking for impactful, service-minded leaders who can connect, inspire, and guide others. If you're driven to help people and skilled at having meaningful conversations, we'll provide the training and support you need.

The Role: Customer Service Lead

As a Customer Service Lead, you'll help individuals take meaningful steps forward on their personal journeys. You'll provide guidance, ensure they understand their options, and support them throughout the process. You'll also lead by example, fostering a culture of trust and exceptional service within your team.

If you're ready to take your customer service leadership to a mission-driven role, this is your opportunity.

What You'll Do

• Build strong, supportive relationships with individuals beginning their journey
• Educate and guide them to take the next steps toward their goals
• Address concerns with patience and confidence, ensuring progress
• Model excellent service and communication for your team
• Be adaptable and step into other roles when needed to support the team

What You Need

• High School Diploma or GED
• 3+ years of full-time customer service experience (ideally in leadership roles)
• Leadership experience or a natural ability to guide and motivate others
• Excellent communication, problem-solving, and emotional intelligence skills
• Ability to remain calm and effective under pressure
• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus

Why You'll Love Working Here

• Fulfillment - Make a real impact by helping others achieve their goals
• Career Growth - We promote from within and offer plenty of room to advance
• Competitive Pay
• Excellent Benefits - 90% coverage for medical, dental, and vision
• 401(k) - Invest in your future with us
• Paid Time Off - 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewal

Who We Are

We use advanced technology to improve well-being and offer hope when traditional approaches haven't worked. Our people-first philosophy drives meaningful results, and we're changing lives every day.

We are an Equal Opportunity Employer. If you're qualified, we want you on our team. This position is contingent upon successful completion of a background check and drug screening upon hire.