Customer Service Lead

University of Missouri - Columbia; Columbia Township (MO); On-site; USD 70,000 - 110,000; Full time

Job summary

University of Missouri - Columbia is seeking a Customer Service Lead in the MRR Administration to coordinate complex international logistics operations, ensuring on-time delivery of products and services worldwide.

You will serve as a trusted resource for customers and internal stakeholders, manage import/export activities, conduct screenings, and ensure regulatory compliance while collaborating with carriers and the MU Office of Export Control.

Qualifications

• High school diploma or equivalent; 2+ years related experience.
• Experience coordinating international logistics and regulatory compliance.
• Familiar with import/export regulations and carrier coordination.
• Knowledge of export controls and screening processes.

Responsibilities

• Deliver a customer-focused experience by resolving in-transit freight issues and providing timely updates on shipment status.
• Manage daily import and export operations, ensuring compliance with applicable regulations and program requirements.
• Conduct Descartes Denied Party Screenings and oversee ACE activities in coordination with U.S. CBP requirements.
• Maintain accurate documentation and collaborate with the MU Office of Export Control to support compliance efforts.
• Record transportation activities accurately and efficiently to ensure operational visibility and accountability.
• Partner with carriers and the MURR shipping team to coordinate domestic and international shipments.
• Identify opportunities to improve logistics processes and recommend practical solutions that enhance efficiency and service.
• Maintain expertise in carrier schedules, shipping options, costs, and performance to support informed decision-making.
• Evaluate and recommend shipping solutions for prospective customers based on business and logistical needs.
• Serve as an active member of the customer service team, contributing to a collaborative and responsive work environment.
• Stay current on domestic and international shipping regulations and industry requirements.
• Build strong relationships and maintain clear, professional communication with customers, carriers, and internal stakeholders.

Skills

2+ years experience

Import/export regulations

International logistics

Regulatory compliance

Carrier coordination

Education

High school diploma or equivalent

Tools

Power BI

PMP

ACE management

Denied Party Screening

CCS

CES

Job description

Hiring Department

MRR Administration

Job Description

The Customer Service Lead reports to the Manager of CustomerService and plays a key role in coordinating complex internationallogistics operations that support the timely delivery of MURRproducts and services around the world. This position serves as atrusted resource for customers and internal stakeholders, ensuringseamless logistics, regulatory compliance, and exceptional servicethroughout the process.

Key Responsibilities

• Deliver a customer-focused experience by resolving in-transitfreight issues and providing timely updates on shipmentstatus.
• Manage daily import and export operations, ensuring compliancewith applicable regulations and program requirements.
• Conduct Descartes Denied Party Screenings and oversee ACE(Automated Commercial Environment) activities in coordination withU.S. Customs and Border Protection requirements.
• Maintain accurate documentation and collaborate with the MUOffice of Export Control to support compliance efforts.
• Record transportation activities accurately and efficiently toensure operational visibility and accountability.
• Partner with carriers and the MURR shipping team to coordinatedomestic and international shipments.
• Identify opportunities to improve logistics processes andrecommend practical solutions that enhance efficiency andservice.
• Maintain expertise in carrier schedules, shipping options, costs,and performance to support informed decision-making.
• Evaluate and recommend shipping solutions for prospectivecustomers based on business and logistical needs.
• Serve as an active member of the customer service team,contributing to a collaborative and responsive workenvironment.
• Stay current on domestic and international shipping regulationsand industry requirements.
• Build strong relationships and maintain clear, professionalcommunication with customers, carriers, and internalstakeholders.

Shift

Monday through Friday - 8:00AM to 5:00PM

Position may require work outside of this schedule due to ourinternational customers and shipping routes.

Minimum Qualifications

High school diploma or equivalent combination of education andexperience and at least 2 years of experience from which comparableknowledge and skills can be acquired is necessary.

Preferred Qualifications

• Experience with import and export regulations.
• Power BI familiarity / certifications
• Project Management (PMP) experience in the AGILE programmingmethodology
• CCS (Certified Customs Specialist) and CES (Certified ExportSpecialist) preferred
• Knowledge of international shipping and logisticsoperations.
• Familiarity with export compliance processes, denied partyscreening requirements, and ACE management.

Anticipated Hiring Range

Salary Range: $70,000 - $110,000 per year

Grade: GGS M11

University Title: Customer Service Lead

Internal applicants can determine their University title byaccessing the Talent Profile tile in myHR.

Sponsorship Information

Employment visa sponsorship is not available for thisposition.

Other Information

A life-saving operation in the middle of America — the Universityof Missouri Research Reactor (MURR) — needs you to help guide itsfuture. MURR is expanding its critical cancer-fighting and medicalisotope production.

MURR’s reactor is the highest-power university research reactor inthe United States, operating at 10 megawatts, 6.5 days a week and52 weeks a year. The MURR facility enables research across manydisciplines – From investigating ancient cultures and how plantsresponse to their environment, to analyzing industrial materials anddeveloping radiopharmaceuticals that have lifesaving clinicalapplications. The MURR facility is a reliable resource forresearchers, scientists, engineers and students across thecountry.

Be a part of the future of fighting cancer and saving lives.

Be a part of MURR.

Community Information

Columbia offers small-town friendliness with big city features anda high quality of life for people of all ages and interests.Founded on education and known as an ideal college town, itslocation also makes it an attractive spot for businesses andtravelers. Located on Interstate 70 and U.S. Highway 63, Columbiais right in the middle of the state and the nation. Just a couplehours’ drive from St. Louis and Kansas City, Columbia is BooneCounty’s largest population center offering big-city culture,activities, and resources with a low cost of living. Columbia ishome to a variety of restaurants and entertainment venues and hostsmore than a dozen festivals each year. If you want to grow yourcareer, continue your education, raise a family, and retire,Columbia is good place to be!

Benefit Eligibility

This position is eligible for University benefits. As part of yourtotal compensation, the University offers a comprehensive benefitspackage, including medical, dental and vision plans, retirement,paid time off, short- and long-term disability, paid parentalleave, paid caregiver leave, and educational fee discounts for allfour UM System campuses. For additional information on Universitybenefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director ofAccessibility and ADA at 573-884-7278.

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