Customer Service/Key Account Manager

Jobot Consulting; Austin (TX); Remote; USD 50,000 - 59,000; Full time

Job summary

Jobot Consulting is looking for a dedicated Customer Service/Key Account Coordinator, fully remote, to manage client relationships and enhance customer satisfaction. Applicants should possess a Bachelor's degree and a minimum of 2 years of relevant experience, with strong problem-solving skills and a customer-focused attitude.

Qualifications

• Minimum 2 years of experience in customer service or account management.
• Proven track record in managing key accounts.
• Positive and energetic self-starter, comfortable in video meetings.

Responsibilities

• Serve as primary contact for key account-related matters.
• Handle inbound customer service calls and resolve concerns.
• Analyze customer data and develop improvement strategies.

Skills

Customer service principles

Problem-solving

Data analysis

Education

Bachelor's Degree

Job description

Customer Service/Key Account Coordinator

Customer Service/Key Account Coordinator

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This range is provided by Jobot Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $58,240.00/yr

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Job details

FULLY REMOTE + Degree Required

This Jobot Consulting Job is hosted by Kelly Breen

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary $50,000 - $58,240 per year

A Bit About Us

This company specializes in flexible, tech-enabled warehousing and on-demand distribution solutions designed to streamline last-mile logistics and inventory management across the U.S.



Why join us?


Be part of an innovative team revolutionizing last-mile logistics with cutting-edge technology and flexible storage solutions.

Work from anywhere (as long as you can be camera ready!!)!

Work in a fast-paced environment that values creativity, adaptability, and problem-solving.

Contribute to scalable solutions for major brands looking to modernize their supply chains.

Gain exposure to a wide range of industries, from retail to healthcare, through dynamic fulfillment projects.

Join a company that prioritizes customer success, operational efficiency, and employee development.

Job Details

Job Details

Our company is seeking a dynamic, detail-oriented, and customer-focused Consulting Customer Service/Key Account Coordinator to join our team. This individual will play a pivotal role in maintaining and strengthening our client relationships. The ideal candidate will have a proven track record of managing key accounts with a minimum of 2 years of experience in a similar role. The successful applicant will demonstrate a deep understanding of customer service principles and a passion for problem-solving. They will be positive, energetic, a self starter, and enjoy video meetings because while this role is fully remote, majority of your day is on camera!

Responsibilities

• Serve as the primary point of contact for all key account related matters, ensuring the highest level of customer satisfaction.
• Handle inbound customer service calls and resolve customer concerns promptly and professionally.
• Analyze customer data, identify trends, and develop strategies to improve customer retention and satisfaction.
• Collaborate with the sales team to identify upselling and cross-selling opportunities within key accounts.
• Coordinate with various departments to ensure seamless service delivery and resolve any issues that may arise.
• Regularly review customer feedback and market trends to suggest improvements to our products and services.
• Develop and maintain strong relationships with key stakeholders within client organizations.
• Conduct regular account reviews to track client satisfaction and identify opportunities for growth.
• Provide regular updates to senior management on account status, challenges, and opportunities.
  
  

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Want to learn more about this role and Jobot Consulting?

Click our Jobot Consulting logo and follow our LinkedIn page!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Sales and Business Development

• Industries

  Human Resources Services, Technology, Information and Internet, and Hospitals and Health Care

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