Customer Service & Junior Sales Associate — Commission Eligible

BCS, Inc.; San Diego (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

Best Cheer Stone is seeking a Customer Service Representative to support the sales team, greet showroom visitors, and manage orders and payments. You will assist with product photography, tagging, and order generation, while maintaining accurate customer records and providing excellent service.

You will handle reception duties, field inquiries, and coordinate with vendors, offering solutions and maintaining customer satisfaction. Bilingual Spanish is a plus and commission opportunities exist.

Qualifications

• Excellent oral and written English language communication skills.
• Provide high level of customer service.
• Good organizational skills.
• Proven ability to handle multiple tasks at once.
• Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window-based environment.
• Intermediate skills in MS Outlook, Word and Excel.
• Bilingual (Spanish) a plus.

Responsibilities

• Support sales rep as needed.
• Support sales rep when they are out visiting customers.
• Assist in taking pictures of product and send via email or text to sales rep or customer.
• Assist in tagging material in the warehouse and the overstock areas.
• Generating orders (e.g., sinks, faucets, prefabs or slabs).
• Cancel orders.
• Provide support for NH transfers – Generate NH transfer.
• Generate outsourced vendor PO’s (example: shower doors, tile, etc.).
• Service VIP account- Update, follow and generate orders.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Assist with placement of orders, refunds, or exchanges.
• Assist with the reception desk.
• Support coverage at the reception desk (CSR STATION).
• Greet customers warmly and ascertain problem or reason for calling or visiting.
• Manage large amounts of incoming calls.
• Use telephones to reach out to customers and verify account information.
• Maintain customer accounts by updating existing accounts.
• Assist customers in the showroom.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Contribute to team effort by accomplishing related results as needed.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Go the extra mile to engage customers.
• Advise on company information.
• Answer questions about warranties or terms of sale.
• Inform customer of deals and promotions.
• Sell products and services.

Skills

Excellent communication

Customer service

Organizational skills

Multitasking

PC navigation

Bilingual Spanish

Tools

MS Outlook

MS Word

MS Excel

Job description

Best Cheer Stone is seeking a Customer Service Representative to support the sales team, greet showroom visitors, and manage orders and payments. You will assist with product photography, tagging, and order generation, while maintaining accurate customer records and providing excellent service.

You will handle reception duties, field inquiries, and coordinate with vendors, offering solutions and maintaining customer satisfaction. Bilingual Spanish is a plus and commission opportunities exist.