Customer Service Intern

Shop LC; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Shop LC in Austin, Texas is seeking a Customer Service Intern to support customers with a positive and professional experience across phone, email and chat, while learning e-commerce operations.

You will handle order questions, shipping, returns, refunds and account information, document interactions, and work with multiple departments to resolve issues. The role offers hands-on training in customer service tools and internal systems.

Duration: 3–6 months, with potential extension.

Qualifications

• Currently pursuing a degree or recently graduated from a college/university.
• Strong verbal and written communication skills.
• Customer-focused with a positive and professional attitude.
• Good listening and problem-solving skills.
• Comfortable working with computers and learning new systems.
• Strong attention to detail and ability to stay organized.
• Ability to work independently as well as part of a team.

Responsibilities

• Respond to customer inquiries through phone, email, chat, and other support channels.
• Assist customers with questions related to orders, products, shipping, returns, refunds, and account information.
• Resolve basic customer concerns in a timely and professional manner.
• Escalate complex issues to the appropriate team members when needed.
• Maintain accurate customer and order information in internal systems.
• Follow established customer service processes and company guidelines.
• Work closely with other departments to help resolve customer issues.
• Document customer interactions and follow up on outstanding requests.
• Support the team with other customer service and administrative tasks as needed.

Skills

Verbal and written communication

Customer-focused

Problem-solving

Attention to detail

Education

Currently pursuing degree / recent graduate

Tools

CRM software

Internal systems

Job description

About The Role

We are looking for a Customer Service Intern to join our team and support our customers with a positive, helpful, and professional experience. This role is a great opportunity for someone who wants to gain hands-on experience in customer service, communication, and e-commerce operations.

Key Responsibilities

• Respond to customer inquiries through phone, email, chat, and other support channels.
• Assist customers with questions related to orders, products, shipping, returns, refunds, and account information.
• Resolve basic customer concerns in a timely and professional manner.
• Escalate complex issues to the appropriate team members when needed.
• Maintain accurate customer and order information in internal systems.
• Follow established customer service processes and company guidelines.
• Work closely with other departments to help resolve customer issues.
• Document customer interactions and follow up on outstanding requests.
• Support the team with other customer service and administrative tasks as needed.

Qualifications

• Currently pursuing a degree or recently graduated from a college/university.
• Strong verbal and written communication skills.
• Customer-focused with a positive and professional attitude.
• Good listening and problem-solving skills.
• Comfortable working with computers and learning new systems.
• Strong attention to detail and ability to stay organized.
• Ability to work independently as well as part of a team.
• Previous customer service experience is a plus but not required.

What You’ll Learn

• Customer service and customer relationship management.
• E-commerce order and support processes.
• Professional communication and problem resolution.
• Working with customer service tools and internal business systems.
• Cross-functional collaboration in a fast-paced business environment.

Ideal Candidate

The ideal candidate is friendly, dependable, proactive, and willing to learn. We are looking for someone who enjoys helping people, communicates clearly, and can remain calm and professional while handling customer questions or concerns.

Duration: 3-6 months, with potential extension

About Shop LC

We are an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas with a passionate team of approximately 550 people. Our products are sold through TV on 80m homes through our live 24*7 broadcasts, our website, OTT, marketplaces, and social media.

We are the US retailing unit and subsidiary of Vaibhav Global Limited (VGL) which is a well-established vertically integrated company, founded in India about 35 years ago and listed on the Indian stock exchanges. The company has had a turnover of $246 million (in the financial year 2022).

The other retailing units of VGL Group are in the UK (Shop TJC) and Germany (Shop LC, Germany). Together, all the units ship out approximately 50,000 pieces of products to their customers in the US, UK, and Germany every day. In addition to the companies in the US, UK, and Germany, VGL Group operates offices globally in India, China, Indonesia, and Thailand.

We believe in supporting our community and protecting the environment with the purpose of Delivering Joy.

Our service to the community is run through our Your Purchase Feeds... program under which each retailing unit donates one nutritious meal to a school-going child in India, the US, and the UK for each item sold through all its platforms. Your Purchase Feeds... has provided over 40 million meals to kids until now in the US. Our mission statement embraces the ambitious goal of distributing one million meals each day to children in need by 2040. We believe that Your Purchase Feeds... provides more than just a meal: it feeds the hearts, minds, and futures of children.