Customer Service Insurance Representative

Foundever; Fayetteville (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid training

Medical dental vision

401(k) match

Paid time off

Employee discounts

Career growth

Bonuses

Referral bonuses

Job summary

Foundever is hiring a Customer Service Insurance Representative in Fayetteville, NC to handle inbound calls about insurance policies. Training, testing, and licensing costs are covered by the company, and you will work onsite at 921 Strickland Bridge Rd, Fayetteville, NC 28304.

The role focuses on billing inquiries during the licensing period, with strong emphasis on customer service and empathy. Compensation is $18–$20/hour with bonus potential, plus comprehensive benefits and career growth

Qualifications

• Must be at least 18 years old to apply.
• High School Diploma or GED equivalent is required.
• Preferred 6 months to 1 year of customer service experience.
• Must have open availability and flexibility.

Responsibilities

• Handle inbound calls regarding customers' insurance policies.
• Assist callers with coverage, endorsements, billing or policy modifications.
• Manage high volume of billing calls, especially near paydays.
• Onsite training after remote training is completed.

Skills

System navigation

Customer empathy

Self-motivation

State exam prep

Education

High School Diploma or GED

Tools

CRM software

Job description

Have you ever considered creating a career path of becoming a licensed insurance representative? Good news! Foundever will invest in YOU- We cover your training, testing, and insurance licensing costs!

As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound calls regarding customer's insurance policies. You'll assist callers with inquiries about coverage, policy endorsements, certificated, binders, billing, or policy modifications. Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month. While awaiting your state license, new hires will focus solely on billing inquiries.

This position requires you to be onsite. Must live within commuting distance of 921 Strickland Bridge Rd, Fayetteville, NC 28304.

Why You Should Join Us

• $18-$20/hour with incentive/bonus potential.
• Enjoy 100% paid professional training.
• Comprehensive benefits including medical, dental and vision
• Wellness Benefits including our Employee Assistance Program
• 401 (k) with company matching
• Paid Time Off
• Employee Discounts
• Career Growth, 93% of managers promoted within!
• Extra earnings through bonus programs and referrals

What We’re Looking For

• Must be at least 18 years old to apply.
• High School Diploma or GED equivalent is required
• Preferred: 6 months to 1 year of relevant experience in the customer service industry — we’re looking for someone ready to hit the ground running!
• Must have open availability – flexibility is key!

Key Skills

• Ability to navigate system tools to search for answers & information
• Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion
• Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance
• Able to complete collegiate-level coursework to prepare for the state exam.
• Strong organizational skills

Remote Work at Home Training

First 3 weeks of training will be completed remotely, so a home setup is required.

Home Setup Requirements

• Internet: Hardwired high-speed internet connection
• Workspace: Quiet, distraction-free workspace. Webcam presence is required during training. Associates cannot provide primary caregiving during working hours.
• Device: Personal computer or tablet required (Kindle Fire tablets and cell phones are not permitted for College of Insurance training)
• On-Site Requirement: Product training and work will take place on site after remote training is completed.

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

Equal Opportunity Employment (EEO)

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Interested in Becoming Part of Our Team?

Visit us at www.foundever.com and connect with us on Facebook, LinkedIn, and Twitter.