CUSTOMER SERVICE / HVAC COUNTER SALES REP

Stevens Equipment Supply; Paradise (NV); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Benefits start day one

Training programs available

Growth opportunities

Daikin global brand backing

Job summary

Stevens Equipment Supply, part of Daikin Industries, is hiring an HVAC Counter Customer Service/Inside Sales Representative to support our Las Vegas branch. The role combines counter service, phone and email interactions to understand customer needs, provide solutions, and ensure a swift sales process.

The ideal candidate has HVAC knowledge and extensive experience in sales with a focus on customer satisfaction.

Qualifications

• HVAC equipment knowledge preferred.
• Strong customer service and communication skills required.
• Ability to manage high volume customer interactions via counter, phone, and email.

Responsibilities

• Assist branch in building sales through dealer communication and outbound calls.
• Maintain sales programs within territory by informing customers of services, prices and new products.
• Provide excellent customer service via walk-ins, phone and email.
• Process orders, quotes, payment and delivery dates with accuracy.
• Coordinate with manufacturing, sales and distribution to ensure timely shipments.
• Educate customers about product terminology, features and benefits to improve sales.
• Assist in warehouse operations and forklift as needed.
• Travel to customer locations for follow-ups or demonstrations as required.

Skills

HVAC knowledge

Customer service

Phone and email communication

Attention to detail

Relationship management

Education

High School diploma or GED

HVAC certification preferred

Tools

Microsoft Office

Job description

COME JOIN AN AMAZING TEAM! WE WANT TO OFFER YOU A CAREER, NOT JUST A JOB! Stevens Equipment Supply, a member of Daikin Industries Inc., is a wholesale distributor of equipment, parts, and supplies, is seeking a professional, skilled individual for our HVAC Counter Customer Service/Inside Sales Representative role to support our branch operations group located in Las Vegas, NV. The CSR/ISR sells the organization’s products and services for prospective and established customers. Whether at the counter, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process.

Why work with us

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities - there is immense opportunities to grow your career
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Responsibilities May Include

• Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices, and new products sales and or discounts via outbound calls and in house counter discussions. Conduct outbound calls for existing and lost customer accounts.
• Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices, and new products.
• Provide excellent customer service via walk-ins, phone calls and e-mails.
• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered.
• Recommend alternate products based on cost, availability or specifications as needed.
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
• Provide accurate information regarding availability of in-stock items. Conduct cycle counts as required. Replenish the showroom stock as needed.
• Assist customers with warranties and returns.
• Collaborate with the Branch Manager to determine the best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.
• Daily processing of cash drawer, end of shift count of money. prepare deposit slip and place in safe.
• Periodically reach out to customers to determine satisfaction with the organization, products, and services
• Monitor competitive activity and trends within territory.
• Maintain records and prepare reports on sales activities.
• Expand knowledge of HVAC products and keep current with latest trends within the industry.
• Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
• Understand and follow work instructions, operating procedures, and company policies.
• May travel to customer location to follow-up, make presentations or perform demonstrations.
• Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift.
• Perform additional tasks as assigned.

Knowledge & Skills

• Knowledge of HVAC equipment / products is preferred.
• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications.
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email.
  • Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
  • Developing rapport and effective listening skills
  • Phone etiquette and e-mail etiquette
  • Professionalism – patience, poise, and tact
  • Ability to deal with high volume customer traffic.
• Effective verbal skills – must be able to explain fairly technical parts information clearly.
• Written skills – must be able to effectively and timely communicate via e-mail with customers and accurately input orders.
• Effective organizational skills and time management skills including ability to prioritize and multi-task.
• High level of attention to detail and accuracy.
• Ability to establish positive working relationships with internal and external customers and employees.
• Ability to use good judgement and strong work ethics and integrity on the job.
• Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner.
• Ability to understand and follow procedures, work instructions and company policies

Experience

• 6+ years of progressive sales and customer service experience preferred
• 6+ plus years in the HVAC industry preferred

Education

• High School diploma or GED equivalent, some college preferred
• HVAC certification preferred

Physical Requirements/Work Environment

• Must be able to perform essential responsibilities with or without reasonable accommodations

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.