Customer Service Healthcare Representative - Statewide in North Carolina

The Results Companies; North (SC); Remote; USD 60,000 - 80,000; Full time

Job summary

A prominent customer experience solutions provider is seeking a remote healthcare customer service representative in North Carolina. The role involves assisting customers with healthcare inquiries, scheduling appointments, and supporting member needs. Ideal candidates will have a high school diploma, solid customer service skills, and technical proficiency. The position offers flexible scheduling and the opportunity to make a meaningful impact. Starting pay is $13/hr during training, with potential increases.

Benefits

Flexible scheduling

Supportive work environment

Opportunity for pay increases

Qualifications

• High school diploma or GED required.
• Minimum typing speed of 25 words per minute.
• Intermediate to advanced technical proficiency.

Responsibilities

• Handle inbound and outbound calls to assist customers.
• Review and process change requests for member insurance plans.
• Schedule healthcare screenings and appointments.

Skills

Customer service skills

Technical proficiency

Problem-solving skills

Education

High school diploma or GED

Tools

Customer relationship management software

VoIP systems

Job description

Employer Industry: Customer Experience Solutions

Why consider this job opportunity:

• Pay rates starting at $13/hr during training, with potential for increases based on program fit
• Opportunity to make a real impact in members' lives by assisting with critical healthcare needs
• Work remotely from home within the state of North Carolina
• Supportive and collaborative work environment with a focus on employee satisfaction
• Open availability between 9 am-6 pm EST, Monday to Friday, allows for flexible scheduling
• Join a respected employer with over 30 years of experience in enhancing customer experiences

What to Expect (Job Responsibilities):

• Handle inbound and outbound calls to assist customers with healthcare-related inquiries
• Review and process change requests for member insurance plans
• Schedule healthcare screenings and appointments for members
• Help members locate primary care physicians within their network
• Collaborate with team members to provide exceptional customer service

What is Required (Qualifications):

• High school diploma or GED required
• Minimum typing speed of 25 words per minute
• Intermediate to advanced technical proficiency to navigate multiple systems
• Open availability between 9 am-6 pm EST, Monday to Friday
• Must reside in the state of North Carolina

How to Stand Out (Preferred Qualifications):

• Prior experience in customer service or healthcare-related fields
• Familiarity with VoIP systems and customer relationship management software
• Strong problem-solving skills and ability to handle sensitive customer situations
• Experience working in a remote environment

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