Customer Service Healthcare Representative - Statewide in Missouri

The Results Companies; Missouri; Hybrid; USD 10,000 - 60,000; Full time

Job summary

A leading customer experience partner is seeking customer service representatives to assist healthcare clients from the comfort of their own homes. This role involves managing calls, providing vital information, and supporting members in finding the right care options, promoting a fulfilling career with meaningful impacts.

Benefits

Flexible work from home

Supportive team environment

Qualifications

• High school diploma or GED required.
• Ability to type at least 25 words per minute.
• Intermediate to advanced technical proficiency for toggling between multiple systems.

Responsibilities

• Handle inbound and outbound calls regarding healthcare-related inquiries.
• Assist members in finding primary care physicians.
• Provide information about changes affecting customers.

Skills

Problem-solving

Multitasking

Effective communication

Technical proficiency

Education

High school diploma or GED

Tools

VoIP technology

Digital communication tools

Job description

Employer Industry: Healthcare Customer Service

Why consider this job opportunity:
- Pay rates starting at $13/hr during training, with variations based on program fit
- Opportunity to work from home, offering flexibility and convenience
- Engage in meaningful work that directly impacts customers' lives
- Join a leading customer experience partner with a strong reputation in the industry
- Be part of a supportive and collaborative team environment
- Open availability allows for a dynamic work schedule

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls regarding healthcare-related inquiries, including insurance plan reviews and appointment scheduling
- Assist members in finding primary care physicians within their network
- Provide detailed information about changes that may affect customers
- Communicate effectively while navigating multiple systems to assist customers
- Collaborate with team members to ensure exceptional customer service

What is Required (Qualifications):
- High school diploma or GED required
- Ability to type at least 25 words per minute
- Intermediate to advanced technical proficiency for toggling between multiple systems
- Open availability between 7 am - 2 am EST, 7 days a week
- Must reside in the state of Missouri

How to Stand Out (Preferred Qualifications):
- Prior experience in a customer service role, particularly in healthcare
- Familiarity with VoIP technology and digital communication tools
- Strong problem-solving skills and ability to handle sensitive customer situations
- Experience working in a fast-paced environment
- Excellent multitasking abilities

#HealthcareCustomerService #RemoteWork #CustomerExperience #CareerOpportunity #HealthcareSupport

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