Customer Service Healthcare Representative- Spanish Bilingual - Remote

The Results Companies; Oklahoma; Hybrid; Full time

Job summary

A leading company in customer experience and healthcare services is looking for individuals to assist customers with inquiries related to their health. The role involves engaging with clients in both English and Spanish and contributing to a supportive team environment while working from home. Comprehensive training is provided, and opportunities for career growth within the organization are available. Ideal candidates should have strong communication skills and be comfortable navigating multiple systems.

Benefits

Flexibility to work from home

Comprehensive training provided

Career advancement opportunities

Qualifications

• High school diploma or GED required.
• Fluency in English and Spanish essential.
• Ability to type at least 25 words per minute.

Responsibilities

• Assist customers with healthcare-related inquiries.
• Handle inbound calls and provide support.
• Update account information as needed.

Skills

Fluency in both English and Spanish

Technical proficiency

Problem-solving skills

Interpersonal skills

Communication skills

Education

High school diploma or GED

Tools

VoIP technology

Customer service software

Job description

Employer Industry: Customer Experience and Healthcare Services

Why consider this job opportunity:
- Salary starting at $13/hr during training
- Opportunity for career advancement within a growing organization
- Flexibility to work from home in a supportive virtual environment
- Engage in meaningful work that directly impacts customer lives
- Comprehensive training provided to enhance skills and knowledge
- Work with a diverse team and contribute to a high-performing culture

What to Expect (Job Responsibilities):
- Assist customers with healthcare-related inquiries in both English and Spanish
- Handle inbound calls and outbound campaigns to provide updates and support
- Update personal information on accounts and complete orders as needed
- Navigate multiple systems while communicating with customers effectively
- Collaborate with team members to resolve complex customer issues

What is Required (Qualifications):
- High school diploma or GED required
- Fluency in both English and Spanish
- Ability to type at least 25 words per minute
- Intermediate/advanced technical proficiency to manage multiple systems
- Open availability between 7 am - 2 am EST, 7 days a week

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role, particularly in healthcare
- Familiarity with VoIP technology and customer service software
- Strong problem-solving skills and ability to think critically
- Experience working in a virtual environment
- Excellent interpersonal and communication skills

#CustomerExperience #HealthcareServices #RemoteWork #BilingualOpportunities #CareerGrowth

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