Customer Service Guide - Remote $500 bonus!

Remote Jobs; Tinley Park (IL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare solution provider is seeking a Customer Service Representative to work remotely, acting as the primary point of contact for clients. The role involves managing inquiries, educating on health plans, and maintaining professionalism in a high-volume environment. Preferred candidates will have experience in healthcare contact centers and strong communication skills. The position offers competitive pay and a comprehensive benefits package.

Benefits

Salary up to $23.00 per hour

Bonus of $500 upon completion of training

Comprehensive benefits including medical, dental, and vision plans

Opportunities for career advancement

Supportive work environment

Qualifications

• At least 2 years of experience in a healthcare contact center.
• Minimum of 3 years of overall customer service experience.
• Experience across multiple customer service channels: calls, chat, text, and email.

Responsibilities

• Serve as the first point of contact for members and providers, handling 30-40 calls per day.
• Provide timely responses to inquiries about claims, benefits, and coverage.
• Educate customers on their health plans and encourage digital tool usage.

Skills

Strong communication

Listening skills

Problem-solving skills

Education

Associate or Bachelor's degree

Job description

Employer Industry: Healthcare Technology Solutions

Why consider this job opportunity

• Salary up to $23.00 per hour
• Bonus of $500.00 upon successful completion of the full training program
• Fully remote position, allowing flexibility in work location
• Comprehensive benefits package including medical, dental, and vision plans
• Opportunities for career advancement into various roles within the organization
• Supportive work environment that emphasizes continuous learning and empathy

What to Expect (Job Responsibilities)

• Serve as the first point of contact for members and providers, handling 30-40 calls per day and managing various communication channels
• Provide accurate and timely responses to client and provider inquiries about claims, benefits, and coverage information
• Educate customers on their health plans and encourage the use of digital tools for better healthcare navigation
• Document all interactions thoroughly, ensuring follow-up and ownership of issues until resolved
• Maintain a high level of professionalism and adhere to HIPAA standards at all times

What is Required (Qualifications)

• At least 2 years of experience in a healthcare contact center
• Minimum of 3 years of overall customer service experience
• Associate or Bachelor's degree, or recent work toward a degree is preferred
• Experience working across multiple customer service channels such as calls, chat, text, and email
• Strong communication, listening, and problem-solving skills

How to Stand Out (Preferred Qualifications)

• Experience in a high-volume call center environment
• Familiarity with healthcare systems and protocols
• Ability to learn and adapt quickly to new technologies and processes
• Previous experience in roles that require empathy and strong interpersonal skills
• Proven track record of achieving customer satisfaction and resolution goals

#HealthcareTechnology #CustomerService #RemoteWork #CareerGrowth #EmpathyInAction

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.