Customer Service Guide - Remote - $500 bonus!

Remote Jobs; Naperville (IL); Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare service provider is offering a remote customer service position where you will assist members by managing calls and providing information on health plans. Candidates should have at least 2 years of experience in a healthcare contact center and strong communication skills. This role offers competitive pay, a performance bonus, and opportunities for career advancement in a supportive environment.

Benefits

Salary up to $23.00 per hour

$500.00 bonus upon completion of training

Comprehensive benefits package including Medical, Dental, and Vision

Qualifications

• At least 2 years of experience in a healthcare contact center.
• 3+ years of overall customer service experience.
• Experience with multiple customer service channels including calls, chat, and email.

Responsibilities

• Manage 30-40 calls per day.
• Provide information regarding benefits, claims, eligibility, and coverage.
• Educate customers on their health plans.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Listening skills

Ability to adapt to new technologies

Education

Associate or Bachelor's degree

Job description

Why consider this job opportunity

• Salary up to $23.00 per hour
• $500.00 bonus upon successful completion of the training program
• Fully remote work opportunity, providing flexibility and work-life balance
• Comprehensive benefits package including Medical, Dental, and Vision plans
• Opportunities for career advancement in various departments such as Quality, Client Success, and Utilization Management
• Supportive work environment that emphasizes continuous learning and collaboration

What to Expect (Job Responsibilities)

• Serve as the first point of contact for members and providers, managing 30-40 calls per day across multiple communication channels
• Provide accurate and timely information regarding benefits, claims, eligibility, and coverage
• Educate customers on their health plans and assist them in using digital tools to navigate healthcare
• Document all interactions thoroughly, ensuring privacy compliance and customer satisfaction
• Maintain professionalism and empathy while resolving customer inquiries efficiently

What is Required (Qualifications)

• At least 2 years of experience in a healthcare contact center
• 3+ years of overall customer service experience
• Associate or Bachelor\'s degree or recent work towards a degree is preferred
• Experience with multiple customer service channels including calls, chat, and email
• Strong communication, listening, and problem-solving skills

How to Stand Out (Preferred Qualifications)

• Experience in high-volume customer service environments
• Familiarity with HIPAA regulations and confidentiality standards
• Ability to adapt quickly to new technologies and systems
• Previous experience in a healthcare setting

#HealthcareTechnology #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

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