Customer Service Guide - Remote - $500 bonus!

Remote Jobs; Joliet (IL); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading healthcare technology firm is seeking a Customer Service Representative to handle calls and inquiries from members and providers. The ideal candidate will have at least 2 years of experience in a healthcare contact center and strong communication skills. This remote role emphasizes empathy and professionalism in a high-volume environment, making it perfect for those passionate about healthcare service.

Qualifications

• Minimum of 2 years of experience in a healthcare contact center.
• At least 3 years of overall customer service experience.
• Ability to navigate multiple systems and manage various customer service channels.

Responsibilities

• Serve as the first point of contact for members and providers.
• Provide accurate responses to client inquiries regarding claims and benefits.
• Document calls thoroughly, ensuring privacy and compliance.

Skills

Communication skills

Problem-solving skills

Listening skills

Education

Associate or Bachelor's degree

Job description

Overview

Employer Industry: Healthcare Technology

What to Expect (Job Responsibilities)

• Serve as the first point of contact for members and providers, managing 30-40 calls per day
• Provide accurate and timely responses to client inquiries regarding claims, benefits, and coverage
• Educate customers on their health plans and encourage the use of digital tools for navigation
• Document calls thoroughly, ensuring privacy and compliance with HIPAA standards
• Collaborate with cross-functional teams to resolve complex customer issues

What is Required (Qualifications)

• Minimum of 2 years of experience in a healthcare contact center
• At least 3 years of overall customer service experience
• Strong communication, listening, and problem-solving skills
• Ability to navigate multiple systems and manage various customer service channels
• Calm and professional demeanor in high-volume situations

How to Stand Out (Preferred Qualifications)

• Associate or Bachelor's degree or recent work toward a degree
• Experience in handling customer interactions through calls, chats, texts, and emails
• Familiarity with healthcare-related services and protocols

#HealthcareTechnology #CustomerService #RemoteWork #CareerGrowth #EmpathyInAction

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