Customer Service Guide - Remote - $500 bonus!

Remote Jobs; Bolingbrook (IL); Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare technology company is hiring for a remote customer service position where you will handle calls, educate customers about their health plans, and document interactions. The ideal candidate has at least 2 years of experience in a healthcare contact center and strong communication skills. This role offers a salary of $21.00 to $23.00 per hour and a comprehensive benefits package.

Benefits

Bonus of $500.00 upon successful completion of training

Comprehensive benefits package including Medical, Dental, and Vision

Opportunities for career advancement

Qualifications

• At least 2 years of experience in a healthcare contact center.
• 3+ years of overall customer service experience.
• Experience working across multiple customer service channels such as calls, chat, text, and email.

Responsibilities

• Handle 30-40 calls per day from members and providers.
• Educate customers on their health plans.
• Document all interactions thoroughly.

Skills

Communication skills

Listening skills

Problem-solving skills

Education

Associate or Bachelor's degree

Job description

Overview

Employer Industry: Healthcare Technology

Why consider this job opportunity:

• Salary range of $21.00 to $23.00 per hour, paid bi-weekly
• Bonus of $500.00 upon successful completion of the full training program
• Fully remote work environment, providing flexibility for a better work-life balance
• Comprehensive benefits package including Medical, Dental, and Vision plans
• Opportunities for career advancement into roles like Quality, Client Success, and Utilization Management
• Supportive work culture that emphasizes continuous learning and empathy

Responsibilities

• Handle 30-40 calls per day from members and providers, ensuring accurate and timely resolutions
• Educate customers on their health plans and encourage the use of digital tools for navigating healthcare
• Document all interactions thoroughly and maintain high professionalism throughout
• Collaborate across teams to address questions about benefits, claims, eligibility, and providers
• Safeguard privacy by strictly adhering to HIPAA and confidentiality standards

Qualifications

• At least 2 years of experience in a healthcare contact center
• 3+ years of overall customer service experience
• Experience working across multiple customer service channels such as calls, chat, text, and email
• Strong communication, listening, and problem-solving skills
• Associate or Bachelor's degree or recent work toward a degree is preferred

Preferred Qualifications

• Experience with technology and the ability to learn quickly across multiple systems
• A calm, professional presence in high-volume situations, with empathy as a core strength
• Prior experience in a healthcare-related customer service role

#HealthcareTechnology #CustomerService #RemoteWork #CareerGrowth #EmpathyInAction

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