Customer Service Guide - Remote -$500 bonus!

Remote Jobs; Arlington Heights (IL); Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare technology company is looking for a customer service representative to provide remote support, handling inquiries related to health plans and ensuring compliance with standards. Candidates should have solid experience in customer service and a background in healthcare. This role offers a flexible work environment with opportunities for advancement and a comprehensive benefits package.

Benefits

Salary up to $23.00 per hour

$500.00 bonus upon successful completion of the training program

Comprehensive benefits package

Opportunities for career advancement

Qualifications

• At least 2 years of experience in a healthcare contact center.
• 3+ years of overall customer service experience.
• Ability to manage multiple customer service channels.

Responsibilities

• Serve as the first point of contact for members and providers.
• Provide excellent customer service regarding claims and benefits.
• Document calls thoroughly.

Skills

Customer service skills

Strong communication

Problem-solving skills

Education

Associate or Bachelor's degree

Job description

Overview

Employer Industry: Healthcare Technology

Why consider this job opportunity

• Salary up to $23.00 per hour
• $500.00 bonus upon successful completion of the training program
• Fully remote work opportunity, providing flexibility in your work environment
• Comprehensive benefits package including Medical, Dental, and Vision plans
• Opportunities for career advancement in various roles such as Quality, Client Success, and more
• Supportive and empathetic company culture focused on employee growth and well-being

What to Expect (Job Responsibilities)

• Serve as the first point of contact for members and providers, handling 30-40 calls per day
• Provide excellent customer service by answering questions about claims, benefits, and coverage
• Document calls thoroughly and maintain high levels of professionalism
• Educate customers on their health plans and encourage the use of digital tools
• Ensure compliance with HIPAA and confidentiality standards while safeguarding privacy

What is Required (Qualifications)

• At least 2 years of experience in a healthcare contact center
• 3+ years of overall customer service experience
• Ability to manage multiple customer service channels (calls, chat, text, email)
• Strong communication, listening, and problem-solving skills
• Associate or Bachelor's degree or recent work toward a degree is preferred

How to Stand Out (Preferred Qualifications)

• Experience in a high-volume call center environment
• Familiarity with healthcare systems and protocols
• Demonstrated ability to handle stressful situations with a calm demeanor
• Knowledge of HIPAA regulations and patient confidentiality practices

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