Customer Service/Ground Operations Agent

Allegiantair; Fresno (CA); On-site; USD 32,000 - 44,000; Full time

Job summary

Allegiant Air in Fresno is seeking an Airport/Customer Service Agent to support scheduled and charter operations. The role covers ground duties, passenger assistance, baggage handling, and establishing safe, efficient boarding and ground operations.

Candidates should have at least a high school diploma and one year of customer service experience, with airline exposure preferred. A valid driver's license and English proficiency are required; trainee status may apply upon offer.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience; airline experience preferred.
• Must be authorized to work in the US and pass a background check.

Responsibilities

• Process tickets, check baggage, monitor carry-on baggage, and assign seats.
• Provide information on arrival/departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Marshal in the planes and push back the aircraft.
• Handle denied boarding situations, re-accommodate customers and provide vouchers as needed.
• Assist customers with special needs and manage luggage handling.
• Operate ground equipment and ensure safety procedures are followed.

Skills

Customer Service

Education

High School Diploma/GED

Job description

Summary

This position is responsible for providing customer service to all customers, including scheduled or charter services. Responsibilities will also include ground operations, aircraft cleaning, security, operations and commissary duties as required.

Visa Sponsorship Available

No

Minimum Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.

Education: High School Diploma/GED

Education Details: GED Equivalent

Certification: No

Years of Experience: Minimum one (1) year Customer Service experience of the equivalent in related training and/or experience; Airline industry preferred.

Valid/Unexpired Driver's License: Yes

• Must be at least 18 years of age and possess a valid driver’s license.


• Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.

Preferred Requirements

• Basic computer skills; Knowledge of general office equipment.


• Must be people oriented, highly motivated with a positive and friendly attitude.


• Must be available to work varied hours including nights, weekends and holidays and must be able to stay late for irregular operations.


• Must be well groomed and adhere to dress code policy.


• Ability to work efficiently under time constraints.


• Must be at least 18 years of age and possess a valid driver’s license.


• Must be available to attend required training.


• TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum.

Job Duties

• Process tickets, check baggage, monitor carry‑on baggage for size and quantity, and assign seats.


• Provide information on arrival and departure times, boarding procedures, carry‑on regulations, and seating arrangements.


• Marshal in the planes and push back the aircraft.


• Handle denied boarding situations, solicit volunteers, re‑accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.


• Assist Customers with special needs, i.e., Customers who need assistance in boarding Load and unload baggage and co‑mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.


• Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push‑back tractors, deicers, etc.


• Enforce safety/security measures and monitors safety sensitive zones Ensure FAA.


• Ensure Allegiant Air and airport regulations are followed.


• Other duties as assigned.

Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.

Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.

Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement

Equal Opportunity Employer: Disability/Veteran

For more information, see https://allegiantair.jobs

We welcome all individuals from varied backgrounds and experiences to apply. Our company celebrates diversity, and we value the unique perspectives and talents that each person brings to our team.