Customer Service Greeter

Enterprise Holdings; Coraopolis (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

An exciting opportunity awaits as a Customer Service Greeter at a major airport, where you will serve as a brand ambassador for a well-regarded company. This role involves providing exceptional service to customers, ensuring a smooth rental car process, and creating a friendly environment. Join a fantastic team dedicated to delivering quality service and enjoy a fun, team-oriented culture. With competitive pay and a comprehensive benefits package, this position offers a great chance to grow your career in customer service within the mobility sector.

Benefits

Medical, dental, and vision insurance options

Paid vacation time

Paid Holidays

401(k) with company match

Profit sharing

Employee discount

Qualifications

• Must be at least 18 years old and have a valid driver's license.
• No drug or alcohol-related convictions on driving record in the past 3 years.

Responsibilities

• Welcome members and assist with questions to minimize counter visits.
• Work with drivers and service agents to ensure proper vehicle supply.
• Maintain cleanliness of the Emerald Aisle and fleet mix requirements.

Skills

Customer Service

Communication

Problem Solving

Job description

Overview

Enterprise Mobility has an exciting opportunity for a full-time Customer Service Greeter at The Pittsburgh International Airport. This is a great opportunity to work with a fantastic team and gain experience with a well-known and highly regarded company. Our environment is fun and friendly, and we have a team-oriented and results-driven culture.

The Customer Service Greeter serves as a brand ambassador, providing superior, friendly, and efficient service during all aspects of the rental car process; greeting and fulfilling Alamo and National customer loyalty member needs as they relate to the Emerald Aisle rental process. The role includes providing members with appropriate vehicle selection as determined by the Emerald Aisle program guidelines and creating and maintaining a friendly, efficient environment for all customers. The Greeter assists in making all transactions quick and efficient, performing all responsibilities with a focus on customer needs and in accordance with our Quality Standards.

This position pays $16.50/hour and is located at the Pittsburgh International Airport.

Available schedules:

• Sunday, Monday, Tuesday, Wednesday, Thursday 9am to 5pm
• Monday, Tuesday, Wednesday, Thursday, Friday 10am to 6pm
• Monday, Tuesday, Wednesday, Thursday, Friday 12pm to 8pm

We offer a comprehensive benefits package which includes:

• Medical, dental, and vision insurance options
• Paid vacation time
• Paid Holidays
• 401(k) with company match
• Profit sharing
• Employee discount

Responsibilities

• Work proactively with drivers, service agents, handheld return agents, and managers to ensure proper vehicle supply.
• Welcome members to the facility when they exit the bus or arrive on the lot.
• Direct customers to exit booth, provide local directions and maps, and return directions where applicable.
• Assist members with questions and concerns to minimize counter visits.
• Communicate customer service issues to management.
• Ensure that hangtag information is completed correctly.
• Maintain clean low mileage fleet mix requirements.
• Maintain Emerald Aisle for cleanliness.
• Thank members for their business.
• Provide upgraded vehicles on request.
• Perform other customer service related duties to ensure our service meets the needs of our customers.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old.
• Must have a valid driver's license with no more than 2 moving violations or at-fault accidents in the past 3 years.
• No drug or alcohol-related convictions on driving record in the past 3 years (e.g., DUI/DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.