Customer Service Casino Gaming Associate

Knighted Ventures; Hayward (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401(k)

Health/dental/vision

Paid time off

Job summary

Knighted is hiring a Customer Service Casino Gaming Associate in Hayward, CA. You will monitor live casino table games, verify payouts, and ensure accuracy under pressure while delivering excellent guest experience.

Ideal candidates are 21+ and authorized to work in the U.S. You’ll undergo paid training, can earn pay increases with new game certifications, and maintain your state gaming license. This is a full-time, on-site role with evening and weekend shifts in California.

Qualifications

• 21+ years old.
• Authorized to work in U.S.
• Proficient in mental math (addition, multiplication, division and subtraction)
• Pass background check, credit check, and drug screen

Responsibilities

• Monitor live casino table games accurately and consistently
• Correct dealer directly when a rule or procedure is broken
• Perform rapid mental math to calculate payouts, wagers, and bet verification
• Memorize rules, payout structures, and game procedures for each game you’re certified on
• Manage chips at the table (stacking, sorting, passing)
• Reconcile table banks and chip inventory
• Maintain accuracy under pressure while delivering excellent guest experience
• Earn new game certifications through paid training, tied to pay increases
• Maintain your state gaming license

Skills

Mental math

21+ years old

Authorized to work in US

Job description

Customer Service Casino Gaming Associate

Hayward, CA

Hayward, CA | Full-Time | $22–24/hour

The Role

If you enjoy learning and thrive in fast-paced environments, we want you. You'll audit live casino games using strong mental math, memorization, and attention to detail — perfect for candidates with tutoring, teaching, accounting, cashiering, or other numbers-heavy experience.

• Training Schedule: Mon–Fri, 12pm–8pm (in Livermore).
• Shifts: Be prepared to work late-night and overnight hours (in Hayward).
• Weekend Requirements: Friday, Saturday, and Sunday availability is required.

What You'll Do

• Monitor live casino table games accurately and consistently
• Correct dealer directly when a rule or procedure is broken
• Perform rapid mental math to calculate payouts, wagers, and bet verification
• Memorize rules, payout structures, and game procedures for each game you’re certified on
• Manage chips at the table (stacking, sorting, passing)
• Reconcile table banks and chip inventory
• Maintain accuracy under pressure while delivering excellent guest experience
• Earn new game certifications through paid training, tied to pay increases
• Maintain your state gaming license

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Qualifications

• 21+ years old
• Authorized to work in U.S.
• Proficient in mental math (addition, multiplication, division and subtraction)
• Pass background check, credit check, and drug screen

Physical Requirements

• Able to sit or stand at a gaming table for 3–4 hours at a time
• Able to use hands and fingers in a dexterous manner (rotating wrists, grabbing, pulling, pushing, pinching, tapping)
• Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location)
• Able to see, speak, and hear clearly during gameplay
• Necessary vision capabilities: close, distance, color, peripheral, and depth perception
• Comfortable with direct communication and giving corrections when needed
• Able to stay focused and manage stress effectively in fast-paced, high-pressure environments

Why Join Knighted?

• Paid training; no casino experience needed
• Pay raises with new game certifications
• 401(k), health/dental/vision, paid time off
• Career advancement: 99% of leaders started here
• Community service opportunities
• Low physical demand work

Interview Process

One application covers all our California locations, so please submit only one. If you have a location preference, let your recruiter know.

About Knighted

Knighted is California's #1 third-party gaming provider, delivering best-in-class Gaming Associates to the state's top card rooms. Founded by industry veterans with deep roots in the California card room world, the company has grown to over 1,000 employees and continues to expand rapidly - which is exactly why we're hiring.

That growth isn't slowing down. As we take on new casino clients across California, we're building out teams in multiple markets and developing the next generation of gaming professionals. If you're looking for a company that's on the rise and promotes from within, the timing couldn't be better - 99% of our supervisors, managers, and trainers started exactly where you'd be starting.

Knighted provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Knighted will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Knighted is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/ .

By submitting your application you acknowledge and confirm that you have received, read and understand Knighted's Job Applicant Privacy Notice and hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.