Customer Service (Fully Remote)

Transamerica; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) match

Tuition reimbursement

Paid time off

Job summary

Transamerica is seeking a remote call center specialist to serve as the first point of contact for customers seeking financial guidance. You will triage inbound calls, connect prospects with financial planning and retirement advisors, and operate in a remote environment with varied shifts.

You will handle calls from new prospects, introduce the Advice Center, guide customers through the Transamerica experience, and create profiles to assess needs.

Qualifications

• Bachelor's degree in a business related field or equivalent experience.
• Strong communication, listening, and critical thinking skills.
• Proficiency with MS Office products.
• Comprehensive benefits package including medical, dental, and vision.
• 401(k) match, pension plan, and tuition reimbursement.
• 160 hours of paid time off and 15 days of parental leave annually.

Responsibilities

• Serve as the initial point of contact for customers seeking financial guidance.
• Triage inbound calls and place prospects with financial planning and retirement planning advisors.
• Operate in a remote call center environment with varied shifts.
• Handle calls from new customer prospects and introduce the Advice Center.
• Guide customers through the Transamerica experience and create profiles to assess needs.
• Schedule appointments and facilitate two-way communication with advisors.

Skills

Strong communication

Listening

Critical thinking

Education

Bachelor's degree in business or related field

Tools

MS Office

Job description

• Serve as the initial point of contact for customers seeking financial guidance.
• Triage inbound calls and place prospects with financial planning and retirement planning advisors.
• Operate in a remote call center environment with varied shifts.

Responsibilities:

• Handle calls from new customer prospects and introduce the Advice Center.
• Guide customers through the Transamerica experience and create profiles to assess needs.
• Schedule appointments and facilitate two-way communication with advisors.

Qualifications:

• Bachelor’s degree in a business related field or equivalent experience.
• Strong communication, listening, and critical thinking skills.
• Proficiency with MS Office products.
• Comprehensive benefits package including medical, dental, and vision.
• 401(k) match, pension plan, and tuition reimbursement.
• 160 hours of paid time off and 15 days of parental leave annually.

Transamerica

Transamerica is a financial services company offering insurance, retirement, and investment solutions. It employs nearly 7,000 people and fosters a culture that values hard work, diversity, and work-life balance.