Customer Service Field Technician- REMOTE WITH TRAVEL

ZipRecruiter; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A power solutions provider is looking for a Customer Service Technician in Phoenix, AZ. This role involves performing maintenance on power systems and providing customer support, requiring strong electrical troubleshooting skills. The ideal candidate will also have a commitment to safety and a clean driving record. Travel to customer sites across the US and Canada is required.

Benefits

Group health, vision, and dental benefits

Competitive 401k match

Paid time off

Travel expense reimbursement

Qualifications

• Service experience with electric power systems is required.
• Ability to read diagrams and schematics is required.
• Familiarity with programming printed circuit boards is required.

Responsibilities

• Perform startup and maintenance on LayerZero equipment.
• Provide customer support on-site and remotely.
• Maintain detailed service records in the system.

Skills

Electrical troubleshooting skills

Customer service skills

Safety awareness

Education

Associate degree in electrical field

Job description

REMOTE WITH TRAVEL TO CUSTOMERS WITHIN SURROUNDING AREAS/STATES OF PHOENIX, AZ

The Customer Service Technician plays a vital role in ensuring the reliability and performance of LayerZero’s Power Systems, Inc. This position involves hands-on service, technical support, and customer interaction, both on-site and remotely. The ideal candidate will have strong electrical troubleshooting skills, a commitment to safety, and a customer-first mindset.

Requirements:

PRIMARY DUTIES:

• Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment:
• Static transfer switches
• Power distribution equipment
• Remote power panels

Provide customer support while on site and via email and phone

Maintain timely and detailed service records in the LayerZero system

Provide emergency responses for critical incidents

Regularly scheduled time slots for 1-844-855-5977 LayerZero 24/7 incident response

EXPERIENCE, SKILLS & EDUCATION:

• Service experience with electric power systems – Required.
• Electrical and electronic troubleshooting skills – Required.
• Ability to read diagrams and schematics – Required.
• Familiarity with programming printed circuit boards via PC based programs – Required.
• Safety awareness and electrical PPE knowledge – Required.
• Associate degree in electrical field or electronics training from military service – Preferred.
• Clean driving record – Required.
• US Citizenship or C1 Permanent Alien status - Required.

WORK LOCATION:

• Training to be conducted at LayerZero Headquarters in Aurora, Ohio.
• Field service work at customer sites across the US and Canada. Travel is required.
• Weekend or holiday work may be required.

COMPENSATION & BENEFITS:

• Salary non-exempt status.
• Group health, vision, and dental benefits.
• Competitive 401k match; paid time off; travel expense reimbursement.

LayerZero Power Systems, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or veteran status, in accordance with applicable laws.