Customer Service Field Representative

ZipRecruiter; Town of Florida (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A local municipal entity in Palmetto is seeking a Customer Service & Water Meter Technician. This full-time position involves hands-on customer service tasks including meter readings, installations, and repairs. The ideal candidate will have a high school diploma, 2+ years in customer service, and strong communication skills. Opportunities for community service and a stable work environment with benefits are offered.

Benefits

Stable, full-time position with benefits

Hands-on role with fieldwork and customer interaction

Qualifications

• 2+ years of experience in customer service, preferably in related field.
• Some knowledge of plumbing repair or willingness to learn.

Responsibilities

• Read water consumption and report unusual changes.
• Provide education about water usage to customers.
• Install, clean, and repair water meters.
• Assist with preventative maintenance and service orders.
• Serve as backup at the front desk.

Skills

Customer service

Communication skills

Bilingual

Ability to use Microsoft Word and Excel

Education

High school diploma or GED

Tools

AMR software

Job description

About the Job

The City of Palmetto is hiring a Customer Service & Water Meter Technician to support our Water and Customer Service Department. This role is hands-on and customer-facing — you’ll perform meter readings, install and repair water meters, respond to customer questions, and help keep our water systems running smoothly.

Location: Palmetto, FL

Full-Time | Monday–Friday | Benefits Eligible

Pay: $16.80

What You’ll Do

• Read, track, and record water consumption and report unusual changes (leaks, damages, high/low usage)
• Meet with customers to provide education about water usage and address questions (bilingual skills)
• Install, clean, and repair water meters
• Respond to service orders, including disconnections and reconnections
• Perform preventative maintenance: cleaning, digging, lifting, spraying, and light equipment operation
• Assist with route analysis and department improvements
• Serve as backup at the front desk: scheduling, answering calls, assisting customers, creating reports

What We’re Looking For

• High school diploma or GED required
• 2+ years of experience in customer service (preferably in water conservation, landscaping, utilities, or related field)
• Strong communication skills and ability to work with customers and internal teams
• Ability to use computers, tablets, Microsoft Word, Excel (AMR software experience a plus)
• Bilingual
• Some knowledge of plumbing repair (or willingness to learn)

Requirements

• Valid driver’s license
• Ability to obtain Backflow Testing Certification within one year

Why Join Us?

• Opportunity to serve your community
• Stable, full-time position with benefits
• Hands-on role with both fieldwork and customer interaction