Customer Service Exit Booth Agent

Enterprise; Hanover (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Enterprise Mobility, a leader in the automotive rental industry, seeks a Customer Service Exit Booth Agent in Hanover, MD. The role involves providing exceptional customer service during the car rental process and maintaining a professional atmosphere in the exit booth. This full-time position offers competitive pay and the opportunity for performance bonuses, emphasizing a commitment to employee development and customer satisfaction.

Benefits

Employee discount

Retirement saving plan with 401K matching

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Qualifications

• Must be at least 18 years old.
• Minimum of 1 year prior customer service experience required, preferably in retail or restaurant.
• Valid US driver's license for at least 1 year.

Responsibilities

• Provide efficient service during the rental car process.
• Maintain the appearance of the exit booth.
• Assist customers with directions and service information.

Skills

Customer service

Attention to detail

Communication

Education

High School Diploma or G.E.D.

Job description

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Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Get on the fast track to a more rewarding career with Enterprise Mobility - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

Enterprise Mobility has an exciting opportunity for an Exit Booth Agent. The Exit Booth Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.

Location:

The Consolidated Rental Car Facility

7434 New Ridge Rd

Suite 347

Hanover, MD, 21076

The starting compensation for this job is $18 / hr. Employees can earn up to $1000 per month in performance bonus for service and sales.

Schedule

• 6:00 PM to 2:30 AM Sunday through Thursday (Off Friday and Saturday)
  
  

We offer a robust Benefits Package including, but not limited to:

• Employee discount
• Retirement saving plan including 401K with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development
  
  

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Prepare all rental documents accurately and completely
• Verify car information and VIN number for security and car control
• Provide additional service to Emerald Aisle members by offering our refueling option
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
• Ensure that “Booth” is stocked with appropriate supplies to meet the needs of our customers
• Provide all customers with undivided attention while assisting them at the exit booth
• Make eye contact and greet all customers; thank customer at the conclusion of all transactions
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer
  
  

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service experience in the last 5 years, preferably in a retail or restaurant setting
• Must have a valid US driver's license for at least 1 year
• Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI’s or DWI’s on driving record in the last 3 years) employment reference, education and social security.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be able to work the shift/schedules
• 6:00 AM to 2:30 PM Thursday – Monday (Off Tuesday and Wednesday) OR
• 6:00 PM to 2:30 AM Sunday – Thursday (Off Friday and Saturday)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Travel Arrangements

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