Customer Service Executive @WFH

Shining Stars Institution & travels; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading customer service company is seeking Customer Care Executives to manage customer queries and enhance satisfaction. The role is fully remote, and candidates can be freshers or experienced. Applicants must have a laptop, Wi-Fi, and availability for 9-hour shifts. Join the customer-first journey today.

Qualifications

• Excellent written and verbal communication skills.
• Graduate or equivalent educational qualification.
• Freshers and experienced candidates are welcome.
• Wi-Fi connection is mandatory for remote work.

Responsibilities

• Handle incoming customer interactions via phone, chat, and email.
• Resolve customer complaints and queries efficiently.
• Maintain a high level of customer satisfaction through prompt issue resolution.

Skills

Excellent written and verbal communication skills

Ability to work independently

Customer service skills

Education

Graduate

Tools

Laptop with minimum of 8 GB RAM

Windows 10 Pro

Job description

Hi-Job seekers!!!

Greeting from ShiningstarsITPL!!

WORK FROM HOME

Job Title: Customer Care Executive
Location: Permanent Work from Home (Remote)
Job Type: Full-Time
Experience: Fresher or Experienced Candidates Welcome
Industry: E-commerce / Customer Support

Job Summary

Company is seeking enthusiastic and customer-focused individuals to join our team as Customer Care Executives. In this role, you will be responsible for handling customer queries and concerns through phone, chat, and email. Your goal is to ensure timely resolutions, enhance customer satisfaction, and provide a seamless order support experience.

Roles & Responsibilities

• Handle incoming customer interactions via phone, chat, and email.
• Resolve customer complaints and queries efficiently and professionally.
• Provide accurate, valid, and complete information using the right tools.
• Maintain a high level of customer satisfaction through prompt issue resolution.
• Follow communication procedures, guidelines, and policies.
• Collaborate with internal teams for order or service-related resolutions.
• Manage and update customer records in the system accurately.

Eligibility Criteria

• Excellent written and verbal communication skills.
• Educational qualification: Graduate.
• Freshers and experienced candidates both are welcome.
• Must have a laptop with a minimum of 8 GB RAM and Windows 10 Pro.
• Wi-Fi connection is mandatory for remote work.
• Availability to work 6 days a week with 1 rotational week off.
• Must be open to work in 9-hour shifts (8 hours production + 1 hour split breaks).
• Ability to work independently in a remote environment.
• Must attend and complete on-the-job training provided by the company.

Ready to Apply?

Share your resume today on Anuj _9214602997 or Anwesha_9151666408 and become a part of customer-first journey!

Thanks & Regards

Anuj Gautam

Team Leader

ShiningstarsITPL