Customer Service Executive- Network Operations & Support - Network Operations & Support

Tata Communications; Indiana (PA); On-site; USD 85,000 - 110,000; Full time

Job summary

Tata Communications is seeking an FTTx Design Engineer to plan and design fiber networks using GIS tools and AutoCAD. You will ensure quality in design delivery, train team members, and coordinate with field teams to translate surveys into accurate As-Built drawings.

The ideal candidate has 2+ years telecom experience in FTTX planning, knowledge of OSP/ISP standards, and hands-on MapInfo, QGIS, ArcGIS, or SpatialNet skills.

Qualifications

• 2+ years of telecom experience in planning & design of FTTX networks.
• Hands-on experience with GIS/drafting tools such as MapInfo/SpatialNet/AutoCAD/ArcGIS/QGIS.
• Ability to lead a team and ensure design quality (Quality Factory).
• Strong knowledge of FTTx network architectures and BOQ/BOM preparation.

Responsibilities

• Plan and design FTTx networks using GIS tools.
• Quality control on design delivery.
• Train and improve efficiency with team members.
• Create construction plans in AutoCAD and prepare BOM/BOQ.
• Coordinate with field teams and stakeholders on design reviews and actions.

Skills

GIS analysis

Team leadership

Quality control

Verbal communication

Technical writing

Tools

MapInfo

AutoCAD

QGIS

ArcGIS

SpatialNet

Job description

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

FTTx Design Engineer

Relevant experience

• 2+ years of Professional/Technical Experience in Telecom with good knowledge in Planning & Designing of FTTX Network and Hands-on experience in using GIS/drafting Tools like MapInfo/Spatial net/AutoCAD/ Arc GIS/ QGIS and should be capable of handling team and Quality Factory.
• Knowledge of Fiber Network Architecture and specifications.
• Sound understanding of OSP/ISP construction standards and field practices, planning and design expertise in FTTP, FTTB, FTTC, FTTN, HFC technology, Preferred Good understanding of Method of Measurements for Design and construction of FTTx Network & MDU and should be able to prepare the BOQ and BOM for MDU Designs

Key Responsibilities

• Planning and Design of FTTx Network using GIS tools.
• Quality Control on design delivery
• Training and Efficiency improvement with team members
• Should be able to work on different GIS datasets and create new information or investigate patterns using MAP-INFO, QGIS or other GIS tools like ArcGIS, Spatial net etc...
• End to end delivery designs services including but not limited to Detail Design, Survey Packs, validating survey reports and site designs received from the field, create Construction Plans in AutoCAD, BOM/BOQ
• Communicate with stakeholders on the rejections and corrective actions.
• Coordinating with the Field Teams for the required information
• Preparing and interpreting specifications, drawings and regulations for the use of telecommunications equipment
• Create power designs as per power utility guidelines.
• Communicate with field teams for any additional data/clarification required

Technical Competencies

• Understanding of telecommunications transmission network, Outside plant deployment and multiple FTTx Technologies
• Experience in Copper/ Fiber Access Network, Field practices along with quality, testing standards and Fibre network architecture
• Knowledge of cable/joint/equipment installation techniques. Aerial and underground cabling methodology

Knowledge / Skills Responsible to delivery 100% quality products to customers at all time

• Good analytical / problem solving skills
• Should be able to work on different GIS datasets and create new information or investigate patterns using QGIS, and Other GIS tools
• Communicate with teams for any additional data / clarification required
• Creating and maintaining the structures necessary for GIS data storage;
• Knowledge of OSP, Fiber, Copper & other emerging technologies
• Good Hands on Experience on MapInfo Tool/AutoCad
• Planning Designing of Telecom Passive network for FTTx technology
• Good understanding of Optical and copper distribution and last mile local networks (up to customer premises).
• Good understanding of OSP construction activities
• Strong GIS skills with two or more GIS packages
• Excellent verbal / written communication skills
• Good writing skills - for documentation, training, processes
• Good understanding of OSP/ISP construction activities
• Design optical fibre cable to commercial and residential premises, multi-dwelling units.
• Expert for FTTN, FTTB, FTTC technology and MDU designs
• Good knowledge of BOQ and BOM for FTTx Designs
• Review and validate field redlines, survey updates, and construction completion documents to prepare accurate As-Built designs.
• Update GIS databases, AutoCAD drawings, and network records to reflect the final installed FTTx infrastructure, including fibre routes, joints, splitters, and customer connections.
• Prepare and deliver As-Built documentation, including revised construction drawings, BOM/BOQ updates, and asset records in accordance with customer standards and quality requirements.
• Coordinate with field teams and construction partners to resolve discrepancies between approved designs and actual site installations, ensuring complete and accurate network records.